Security Officer Full Time Front Desk Support

Allied Universal; Wilmington (DE); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

HealthBenefits

Perks Program discounts

Job summary

Allied Universal is seeking a Security Officer at a full-time front desk role in Wilmington, DE. You will greet residents and visitors, verify access, monitor cameras, and respond to incidents with professional communication and customer service.

The position emphasizes reliable teamwork, integrity, and the use of security systems to maintain a safe residential environment. Training and career growth opportunities are provided.

Qualifications

• Ability to use a computer or tablet.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• Background check and drug screen required.

Responsibilities

• Provide exceptional customer service to residents, visitors, and staff at the front desk.
• Greet visitors, verify access, manage sign-in and guest communications.
• Monitor lobby, access points, cameras, and alarms; report issues.
• Respond calmly to incidents following emergency procedures.
• Maintain logs, incident reports, and shift communications.

Skills

Customer service

Front desk

Access control

Security procedures

Education

High school diploma or equivalent

Tools

Security systems

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Full Time Front Desk Support in Wilmington, DE, you will serve and safeguard clients in a range of industries such as Residential, and more. As a Front Desk Security Professional at a residential location, you will serve as a welcoming, highly visible presence while supporting access control, visitor management, and security-related communications. You will help create a positive experience for residents and guests through exceptional customer service, clear communication, and professional use of computer or tablet tools. Join Allied Universal’s caring, agile team, where integrity, reliability, and teamwork guide every interaction.

Position Type: Full Time

Pay Rate: $17.40 / Hour

Job Schedule:

• Mon: 07:00 PM - 05:00 AM
• Fri: 07:00 PM - 05:00 AM
• Sat: 07:00 PM - 05:00 AM
• Sun: 07:00 PM - 05:00 AM

What You'll Do:

• Provide exceptional customer service to residents, visitors, and staff while carrying out site-specific security-related procedures and policies at the front desk of a residential community.
• Greet visitors, verify access authorization, manage visitor sign-in processes, and communicate guest arrivals in accordance with site requirements.
• Monitor lobby activity, access points, cameras, alarms, and other security-related systems, reporting unusual activity or maintenance concerns to appropriate personnel.
• Respond to incidents, resident concerns, and critical situations in a calm, professional, problem-solving manner, following emergency response procedures when appropriate.
• Maintain accurate logs, incident reports, visitor records, and shift communications while providing a professional, welcoming presence at the front desk.

Minimum Requirements:

• Comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.