Security Officer Full Time Customer Service Specialist

Allied Universal; Plano (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Allied Universal is seeking a Security Officer Full Time Customer Service Specialist in Plano, TX. You will monitor assigned areas, conduct patrols, deter incidents, and provide outstanding customer service for a technology, media, and telecommunications location.

duties include managing access, maintaining logs, and supporting a professional environment through clear communication with staff and visitors. This role requires 18+ years for unarmed positions and may involve a background check and

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is preferred.
• CPR certification is preferred.

Responsibilities

• Provide customer service to clients by carrying out security-related procedures at a technology, media, and telecommunications location.
• Respond to incidents and service requests in a calm, professional manner, escalating concerns per site protocols.
• Conduct regular patrols of the facility, monitor access points, and report hazards or maintenance concerns.
• Maintain visitor/contractor authorization and accurate logs and incident reports.
• Communicate clearly with employees, visitors, vendors, and leadership regarding security concerns.

Skills

Customer service

Computer skills

Emergency response

Education

High school diploma or equivalent

Tools

CPR Certification

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Full Time Customer Service Specialist in Plano, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Security Officer supporting a dynamic technology, media, and telecommunications location, you will monitor assigned areas, conduct routine patrols, remain visible to help deter incidents, and provide outstanding customer service. You will use communication and computer skills to support security-related operations while representing Allied Universal’s agile, reliable, innovative, and people-first culture with integrity and teamwork.

Position Type

Full Time

Pay Rate

$18.25 / Hour

Job Schedule

DayTime Wed 02:00 PM - 10:00 PM Thu 02:00 PM - 10:00 PM Sat 06:00 PM - 06:00 AM Sun 06:00 PM - 06:00 AM

What You'll Do

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities at a technology, media, and telecommunications location.
• Respond to incidents, service requests, and critical situations in a calm, professional, problem-solving manner, escalating concerns according to site-specific protocols.
• Conduct regular and random patrols of the facility, access points, parking areas, and perimeter to help identify and report unusual activity, hazards, and maintenance concerns.
• Monitor access to the location, verify visitor and contractor authorization in accordance with site procedures, and maintain accurate activity logs and incident reports.
• Support a professional environment by communicating clearly with employees, visitors, vendors, and Allied Universal leadership regarding security-related concerns.

Minimum Requirements

• Comfortable using a computer or tablet is preferred.
• CPR certification is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.