Security Officer (Full-Time / 2nd Shift)

Rock Entertainment Group; Cleveland (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Rock Entertainment Group’s Rocket Arena in Cleveland, OH is seeking a full-time Security Officer to manage event and non-event security. Under the direction of the Sr.

Manager, Surveillance & Security, you will engage with staff, guests, vendors and visitors, monitor security equipment, handle calls, and control access while upholding the highest professional standards. The role requires standing 5-7 hours, vigilance, and emergency readiness.

Qualifications

• High school diploma or GED required.
• Available 3:00-11:00pm on weekdays and weekends.
• Valid driver’s license.
• Background check required.
• OPOTA certificate preferred but not required.
• Previous security experience preferred but not required.

Responsibilities

• Performs daily rounds of facility security.
• Conducts equipment safety inspections (AEDs, fire alarms).
• Admits staff, vendors, contractors, visitors per procedures.
• Answers calls and information requests during non-operator hours.
• Protects Rocket Arena equipment and structures.
• Provides security during events and related areas.
• Coordinates building deliveries from outside vendors and staff.
• Receives and records lost and found items.
• Performs watch tours and safety checks; reports violations.
• Monitors CCTV, responds to alarms, and dispatches officers as needed.
• Performs other duties as assigned.

Skills

Stand for long periods

Vigilance and alertness

Emergency response

Stair navigation

CCTV monitoring

Professionalism

Education

High school diploma or GED

Job description

JOB SUMMARY

Under the direction of the 'Sr. Manager, Surveillance & Security' the Security Officer (Full-Time) is responsible for all event and non-event related security at Rocket Arena. Responsibilities include interacting with Rocket Arena staff, guests, outside vendors, contractors, and visitors; monitoring all security equipment; handling incoming telephone calls and information requests, and controlling access to and from Rocket Arena while maintaining the highest professional standards.

Available Shift

2nd shift (3pm-11pm)

ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs daily rounds (facility security control) as assigned.
• Conducts equipment safety inspections (AEDs, fire alarm controls, emergency equipment, etc.)
• Admits building staff, suppliers, contractors, visitors, and guests to the facility according to established procedures.
• Answers telephone calls and handles information requests from staff and guests during non-operator hours and as needed.
• Protects Rocket Arena equipment, materials, and structures throughout the work schedule.
• Provides regular security functions within the Rocket Arena and related areas before, during, and after all events.
• Coordinates all building deliveries from outside vendors, delivery companies, and Rocket Arena staff.
• Receives, records, and returns all lost and found items according to established departmental procedures.
• Performs watch tours and building safety checks, reporting any violations.
• Distributes paychecks, ID badges, mail, etc.
• Monitors camera system (CCTV), responds to alarms, and dispatches officers when needed.
• Performs other related duties as assigned by the Security Director, Manager, and Sergeants.

Physical Endurance & Emergency Response Qualifications (Required)

• Ability to stand for extended periods of 5-7 hours without concerns.
• Capability to maintain alertness and vigilance throughout long shifts.
• Proficiency in navigating multiple levels of stairs repeatedly throughout the shift.
• Physical fitness to respond swiftly to emergencies, including running or climbing stairs quickly when needed.
• Ability to navigate one full round of the main concourse in 3 minutes or less.
• Sufficient upper body and core strength to assist and move injured guests when necessary.
• Ability to lift and carry heavy objects or individuals during emergency situations.
• Ability to carry 25lbs up and down a flight of stairs.

REQUIRED QUALIFICATIONS

• Must have a high school diploma or GED equivalent certificate.
• Must have availability to work 3:00-11:00pm on weekdays and weekends as scheduled. Hours may vary on occasion.
• Must have a valid driver’s license.
• Must pass a background check.
• Previous security experience preferred but not required.
• OPOTA certificate preferred but not required.
• Must be able to work any days of the week and weekends on shifts as needed.
• Must posses a high-level of professionalism.
• Must be punctual, dependable and respectful at all times while on duty.