Guardian Lead

ASM Global-SMG; Bossier City (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

ASM Global-SMG oversees security operations for Brookshire Grocery Arena events in Louisiana and seeks a Security Supervisor to coordinate screening and crowd safety.

Responsibilities include establishing secure access points, incident reporting, emergency responses, and ensuring compliance with safety procedures, policies, and client expectations. The role requires flexibility and physical readiness for events, including nights, weekends, and holidays.

Qualifications

• Independently perform security duties with sound judgment.
• Able to work under strict schedules and high pressure while maintaining accuracy.
• Maintain professional relationships with clients, staff, exhibitors and guests.
• Follow established safety policies, procedures, and emergency protocols.
• Demonstrate knowledge of standard security practices and access control.

Responsibilities

• Set up and prepare security screening locations and equipment.
• Monitor restricted access points and ensure staff understand credentials.
• Coordinate with third-party supervisor on exterior security and item restrictions.
• Supervise staff in accordance with policy and law.
• Complete incident reports and submit to Control.
• Respond to emergencies during events and assist with lost persons.

Skills

Independent worker

Pressure handling

Client/exhibitor relations

Safety procedures knowledge

Security awareness

Education

High School diploma or GED

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure the security screening locations are set up and prepared for the event, handheld wands, metal detectors, bike rack, barricades, bag size signage, bag search tables, etc.
• Check all restricted access points and ensure Guardian staff are aware of the permitted credentials.
• Collaborate with 3rd party security supervisor on exterior security and assist with resolving issues with prohibited items, large non‑clear bags, car seats, strollers, cameras, iPads, laptops, off‑day officers with firearms, etc.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Complete and collect incident reports from Brookshire Grocery Arena supervisors and turn them in to Control.
• Respond to emergency situations during events: slip and falls, missing children/family members, etc.
• Collect items turned into Lost & Found and place them in Security Command.
• Ensure all security screening equipment is returned to storage at the end of the night.
• Other duties and responsibilities as assigned.

QUALIFICATIONS

• Work independently, exercising judgment and initiative.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, guests, and others encountered in the course of employment.
• Follow all policies/procedures, risk management, safety precautions, rules/regulations and emergency procedures established at the facility.
• Demonstrate knowledge of practices and procedures related to facility security.
• Meet physical demands: strenuous duties, lifting, carrying, moving, climbing.
• Follow oral and written instructions.
• Be licensed and insured to operate a motor vehicle in the United States.
• Remain flexible and adjust to situations as they occur.

EDUCATION AND WORK EXPERIENCE

High School diploma or GED, and one year experience, or any equivalent combination of education and experience.

PHYSICAL DEMANDS

• Ability to read words and numbers in printed form and on a computer.
• Ability to speak clearly with proper diction.
• Walk/stand for extended periods during a shift.
• Climb stairs and lift up to 75 lbs. of equipment.
• Hearing sufficient to clearly hear voices, alarms, bells, and horns.
• Ability to travel by automobile.
• Ability to use standard office equipment.

WORKING ENVIRONMENT/CONDITIONS

• Majority of work is indoors; outdoor work may be required at times.
• May require working outside during adverse weather.
• May be exposed to high noise level, strobes and flashing lights for extended periods, related to event type.

HOURS OF WORK AND TRAVEL REQUIREMENTS

This position may require extended and/or irregular hours, including nights, weekends, and holidays, as needed.

NOTE: The essential responsibilities of this position are described above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.