Event Security Officer

Player 15 Group; Phoenix (AZ); On-site; USD 19,000 - 30,000; Full time

Job summary

Player 15 Group is seeking a PT Event Security Officer for PHX Arena. You will deliver exceptional guest service, control access, monitor crowds, and respond to incidents to ensure safety during events.

The role requires strong teamwork, calm judgment, and the ability to follow arena policies, with duties including bag checks and incident reporting. 18+ and high school diploma required.

Qualifications

• Customer service experience in a fast-paced environment.
• High school diploma or equivalent.
• Ability to memorize arena layout.
• Ability to remain calm and focused at all times.
• Excellent customer service and communication skills.
• Must be at least 18 years old.
• Proficiency in Microsoft Office products is recommended.

Responsibilities

• Provide outstanding customer service and greet guests.
• Navigate arena layout to assist guests and direct during emergencies.
• Respond quickly to incidents with professionalism.
• Enforce arena policies and safety rules.
• Address guest inquiries professionally.
• Monitor crowds and ensure safety at events.
• Verify credentials for restricted areas.
• Write clear incident reports.
• Monitor alarms and emergencies inside/outside the arena.

Skills

Excellent customer service

Teamwork

Professional appearance

Calm under pressure

Judgment

Arena layout memorization

Flexibility with post locations

Customer service in fast-paced env

Verbal communication

Education

High school diploma

Tools

Microsoft Office

Job description

We are seeking an experienced and motivated PT Event Security Officer to join our team. Event Security personnel have a direct responsibility for the experience, welfare, and safety of PHX Arena guests. By maintaining established security policies and procedures, staff will protect the arena, its assets, employees, and guests.

Your Role on the Team

Providing outstanding Customer Service is a main component of this role. Personnel will serve as information specialists responding professionally and patiently to guests’ comments, questions, and requests as well as greet, welcome, and thank customers as they arrive and exit each event. A significant portion of your shift will consist of searching guests’ bags via x-ray for prohibited items and monitoring guest flow through walk through metal detectors, utilizing hand wands when necessary.

• Provide outstanding customer service that exceeds guests’ expectations while always seeking to find opportunities to improve guest experience
• Have a strong understanding of the arena layout to provide guests assistance and clear direction including during emergency situations
• Respond quickly and accurately to an incident. Utilize friendly persuasion and be firm and consistent while maintaining the highest professional standards
• Have a clear understanding of and ensure arena policies and procedures are followed by maintaining order and ensure adherence to all safety rules
• Respond to customer inquiries in a professional manner
• To ensure safety, monitor and control crowds during all events
• Verify credentials to control access into restricted areas
• Write clear and concise incident reports
• Monitor, patrol and respond to alarms/emergency situations inside/outside the Arena

Your Skills and Experience

• Excellent customer service skills, friendly, outgoing personality, and verbal communication skills
• Works well with others in a team environment
• Maintain a neat, professional appearance as outlined by the Employee Handbook
• Ability to remain calm and focused at all times
• Ability to exercise sound judgment to diffuse volatile situations
• Ability to memorize layout of Mortgage Matchup Center
• Ability to be flexible with various post/work location based on business needs
• High school diploma required
• Must be at least 18 years of age
• Customer service experience in a fast-paced environment
• Proficiency in Microsoft Office products is recommended