Security Officer - Full Time

AHC Hospitality; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company seeks a Security Officer to ensure the safety of guests and staff. This full-time role involves various shifts and offers comprehensive benefits. Ideal candidates will have a strong hospitality background and problem-solving skills.

Benefits

Medical, dental & vision benefits

Daily Pay

401K

Paid vacation

Free downtown parking

Free employee meals

Hotel and restaurant discounts

Qualifications

• Ability to walk and stand for 8+ hours.
• Valid Michigan Driver’s License with 3 points or less.

Responsibilities

• Responsible for the efficient operation of the Security department.
• Observe and report security breaches.
• Conduct daily hazard inspections and patrols.

Skills

Hospitality

Problem Solving

Communication

Education

High school diploma or equivalent

Job description

Join to apply for the Security Officer - Full Time role at AHC Hospitality.

This range is provided by AHC Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality offers numerous opportunities for growth. We invest in supporting your development and see your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full-time position with varying shifts. Weekend availability required.

This position is eligible for full benefits (medical, dental & vision), Daily Pay, 401K, paid vacation, free downtown parking, free employee meals, hotel and restaurant discounts, and more.

Summary

Protects and safeguards all hotel guests and associates, their belongings, and hotel assets. Responds rapidly to emergency and non-emergency requests in a professional manner.

Essential Functions

• Responsible for the efficient and professional operation of the Security department.
• Provide gracious hospitality to all customers. Adhere to all policies, procedures, and standards.
• Recognize and report safety hazards.
• Handle security-related incidents effectively.
• Ensure compliance with hotel and security SOP/LSOP.
• Observe and report security breaches.
• Oversee key control systems.
• Conduct daily hazard inspections and patrols, completing reports.
• Assist associates with questions or problems.
• Create a positive atmosphere throughout the hotel and maintain good relationships with staff and departments.
• Identify and solve problems proactively.
• Maintain a clean, neat, and organized work area.
• Attend monthly meetings.
• Maintain safety and security supplies.
• Complete assigned projects on time.
• Participate in the Safety Committee to educate and communicate hotel safety protocols.

Daily Responsibilities

• Report on time in proper uniform, including name tag, maintaining personal appearance standards.
• Check the information board, daily event sheet, and stay informed about daily operations.
• Develop knowledge of hotel products, amenities, and services.
• Learn about frequent guests and their preferences.
• Be familiar with cultural differences to meet diverse customer needs.
• Operate PMS, Saflok, security, and fire systems proficiently.
• Manage staffing levels and control costs within budget.
• Understand etiquette and protocols.
• Be familiar with emergency plans and procedures.
• Use PMS passwords responsibly; log off when not in use, ensuring colleagues do the same.
• Have good knowledge of the city and environment.
• Report unusual occurrences immediately to the Assistant Rooms Division Manager.
• Follow Marriott and AHC’s Loss Prevention SOPs.
• Always represent AHC professionally and courteously.

Physical requirements include pushing, pulling, bending, stooping, reaching, lifting 50+ pounds, prolonged standing, and walking.

Qualifications

• Ability to walk and stand for 8+ hours.
• Ability to ride a bicycle for patrols in warmer months.
• Reasonable accommodations may be provided for individuals with disabilities.

Certificates, Licenses, and Registrations

• Valid Michigan Driver’s License with 3 points or less.
• AED/CPR/First Aid certification preferred.
• Tips certification preferred.

Education and Experience

• High school diploma or equivalent preferred.