Security Officer Front Desk Ambassador

Alliedbarton Security Services; Charlotte (NC); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Retirement savings plan

Job summary

Allied Universal is seeking a Security Officer Front Desk Ambassador in Charlotte, NC. You will welcome visitors, manage access control and badge procedures, monitor entry activity, and provide exceptional customer service at a commercial real estate location.

The role is full-time with a pay rate of $18.26/hour and shifts including day and night coverage. Join a team focused on safety, integrity, and customer care while advancing your career through training and benefits.

Qualifications

• Minimum one year of security-related experience.
• Guard card or license preferred.
• Access control and badge experience preferred.
• Ability to lift more than 20 pounds preferred.
• Must be 18+ for unarmed roles; 21+ for armed roles.
• Background check as required by law.
• Drug screen as required by law.
• Licensing requirements may apply to state/local laws.

Responsibilities

• Greet visitors and provide exceptional customer service at the front desk.
• Verify visitor credentials and issue passes; maintain visitor records.
• Operate front-desk communication systems and direct calls as needed.
• Communicate security information to site personnel and responders.
• Respond calmly to incidents and report unusual conditions.

Skills

Customer service

Access control

Visitor management

Communication

Education

High school diploma

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Front Desk Ambassador in Charlotte, NC, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. As a Front Desk Security Officer at a commercial real estate location, you will welcome visitors, manage access control and badge procedures, monitor entry activity, and provide exceptional customer service. Your professional presence and clear communication will help support a secure, welcoming environment for tenants and guests. Join Allied Universal, where we are agile, reliable, innovative, people-focused, and committed to teamwork and integrity.

Position Type: Full Time

Pay Rate: $18.26 / Hour

Job Schedule: DayTimeMon11:00 PM - 07:00 AMTue11:00 PM - 07:00 AMFri11:00 PM - 07:00 AM Sat11:00 PM - 07:00 AMSun11:00 PM - 07:00 AM

What You'll Do:

• Provide exceptional customer service at the front desk of a commercial real estate location by greeting visitors, answering inquiries, and communicating site-specific procedures.
• Monitor access to the facility by verifying visitor credentials, issuing visitor passes, maintaining visitor records, and directing guests to appropriate areas.
• Operate front-desk communication systems, receive and route calls, and communicate security-related information to site personnel and emergency responders as appropriate.
• Respond to incidents, visitor concerns, and critical situations in a calm, professional, problem-solving manner in accordance with site-specific policies.
• Maintain accurate activity logs and incident documentation, and report unusual conditions or security-related concerns to appropriate personnel.

Minimum Requirements:

• Possess at least one year of security-related experience.
• A guard card or license is preferred.
• Access control and badge experience is preferred.
• Ability to lift more than 20 pounds is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.