Security Officer Front Desk

Alliedbarton Security Services; Town of Ithaca (NY); On-site; USD 25,000 - 26,000; Full time

Job summary

Allied Universal is seeking a Security Officer Front Desk in Ithaca, NY to welcome guests and safeguard hotel guests and staff. You will monitor lobby access, respond to security concerns, and maintain clear communication with hotel management.

The role emphasizes customer service, professionalism, and teamwork within a dynamic security team at a hotel location.

Qualifications

• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• Possess a high school diploma or equivalent.
• Background check required in line with laws.
• Drug screen required where permitted by law.
• Licensing may be required by state/local rules.

Responsibilities

• Provide customer service to hotel guests, visitors, and staff at front desk.
• Monitor hotel lobby access, greet visitors, verify access, report suspicious activity.
• Respond calmly to incidents following emergency procedures.
• Maintain logs, incident reports, and shift documentation for management.
• Direct guests and provide information about hotel services to keep lobby welcoming.

Skills

Customer service

Front desk

Security procedures

Education

High School Diploma or equivalent

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Front Desk in Ithaca, NY, you will serve and safeguard clients in a range of industries such as Hotels & Resorts, and more. Join Allied Universal as a Front Desk Security Professional at a hotel location, where you will welcome guests, monitor access, observe activity, and respond to security-related concerns with professionalism. You will provide exceptional customer service and clear communication while helping to maintain a welcoming environment. Bring your reliability, integrity, and teamwork to a caring, agile, and innovative company that puts people first.

Position Type: Full Time

Pay Rate: $18.50 / Hour

Job Schedule:

DayTimeMon11:00 PM - 07:00 AMThur11:00 PM - 07:00 AMFri11:00 PM - 07:00 AMSat11:00 PM - 07:00 AMSun11:00 PM - 07:00 AM

What You'll Do:

• Provide customer service to hotel guests, visitors, and staff by carrying out site-specific security-related procedures and front-desk policies.
• Monitor access to the hotel lobby and front-desk area, greet visitors, verify access as required, and report suspicious activity or unauthorized entry.
• Respond to guest concerns, incidents, and critical situations in a calm, professional, problem-solving manner, following established emergency response procedures.
• Maintain accurate logs, incident reports, and shift documentation, communicating relevant information to hotel management and Allied Universal leadership.
• Assist with directing guests and visitors, providing information about hotel services, and helping to maintain an orderly, welcoming lobby environment.

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.