Security Officer Front Desk

Allied Universal; Town of Ithaca (NY); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal is hiring a Security Officer Front Desk in Ithaca, NY. You will welcome guests, monitor lobby access, and respond to security concerns with professionalism, helping to maintain a welcoming hotel environment.

The role emphasizes customer service, clear communication, and adherence to site policies, with a schedule of night shifts and a pay rate of $18.50 per hour. Allied Universal values reliability, integrity, and teamwork.

Qualifications

• Be at least 18 years old for unarmed roles; 21+ for armed positions.
• High school diploma or equivalent required.
• Background investigation required by law.
• Drug screen required where permitted by law.
• Licensing requirements may apply by state/local regulation.
• Driver's license required only for driving positions.

Responsibilities

• Provide customer service to hotel guests, visitors, and staff per site policies.
• Monitor lobby access, greet visitors, verify access, report suspicious activity.
• Respond calmly to guest concerns and incidents following emergency procedures.
• Maintain logs, incident reports, and shift documentation for management.
• Direct guests and visitors and provide information about hotel services.

Skills

Customer service

Front desk operations

Observation & reporting

Clear communication

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Front Desk in Ithaca, NY, you will serve and safeguard clients in a range of industries such as Hotels & Resorts, and more. Join Allied Universal as a Front Desk Security Professional at a hotel location, where you will welcome guests, monitor access, observe activity, and respond to security-related concerns with professionalism. You will provide exceptional customer service and clear communication while helping to maintain a welcoming environment. Bring your reliability, integrity, and teamwork to a caring, agile, and innovative company that puts people first.

Position Type: Full Time

Pay Rate: $18.50 / Hour

Job Schedule:

• Mon: 11:00 PM - 07:00 AM
• Thur: 11:00 PM - 07:00 AM
• Fri: 11:00 PM - 07:00 AM
• Sat: 11:00 PM - 07:00 AM
• Sun: 11:00 PM - 07:00 AM

What You’ll Do:

• Provide customer service to hotel guests, visitors, and staff by carrying out site‑specific security‑related procedures and front‑desk policies.
• Monitor access to the hotel lobby and front‑desk area, greet visitors, verify access as required, and report suspicious activity or unauthorized entry.
• Respond to guest concerns, incidents, and critical situations in a calm, professional, problem‑solving manner, following established emergency response procedures.
• Maintain accurate logs, incident reports, and shift documentation, communicating relevant information to hotel management and Allied Universal leadership.
• Assist with directing guests and visitors, providing information about hotel services, and helping to maintain an orderly, welcoming lobby environment.

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Licensed by the New York State Department of State

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices