Security Officer Dispatch Position

Allied Universal; Minneapolis (MN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Health & Retirement

Perks Program

Job summary

Allied Universal is seeking a Dispatch Security Officer in Minneapolis to coordinate communications, monitor alarms, and dispatch personnel to ensure swift responses at hotels or resorts. You will deliver professional customer service to guests and staff while maintaining a secure environment.

The role requires the ability to manage incident documentation and shift communications, with a focus on safety, integrity, and reliable response times.

Qualifications

• High school diploma or equivalent.
• Background check required by law.
• Drug screen required where permitted by law.
• Licensing requirements may apply and valid driver’s license for driving roles.

Responsibilities

• Provide customer service to guests, visitors, and staff by following site-specific security procedures.
• Monitor and coordinate calls, radio traffic, alarms, and service requests; dispatch personnel per procedures.
• Respond calmly to incidents and critical situations; document activities and notifications.
• Maintain dispatch logs, incident reports, key records, and shift communications; protect confidential information.
• Conduct regular patrols of designated areas and perimeter; report hazards and maintenance needs.

Skills

Alarm panel experience

Access control experience

Computer/tablet proficiency

Age requirement 18+/21+

Education

High School Diploma or equivalent

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Dispatch Position in Minneapolis, MN, you will serve and safeguard clients in a range of industries such as Hotels & Resorts, and more. As a Dispatch Security Professional at a hotel or resort location, you will coordinate communications, monitor alarm and access control systems, document incidents, and dispatch personnel to support timely responses. You will provide exceptional customer service while helping to maintain a welcoming environment for guests, visitors, and staff. Join Allied Universal, where agile, reliable, and innovative teams put people first and act with integrity.

Position Type

Full Time

Pay Rate

$20.80 / Hour

Job Schedule

DayTimeMon01:00 PM - 09:00 PM Tue01:00 PM - 09:00 PM Fri01:00 PM - 09:00 PM Sat01:00 PM - 09:00 PM Sun01:00 PM - 09:00 PM

What You'll Do

• Provide customer service to guests, visitors, and staff by carrying out site-specific security-related procedures, policies, and emergency response activities at a hotel or resort location.
• Monitor and coordinate incoming calls, radio traffic, alarms, and service requests, dispatching appropriate personnel in accordance with established procedures.
• Respond to incidents, guest concerns, and critical situations in a calm, professional, problem-solving manner, documenting activities and notifications accurately.
• Maintain detailed dispatch logs, incident reports, key records, and shift communications while protecting confidential information.
• Conduct regular and random patrols of designated areas and the perimeter as assigned, reporting observed hazards, unusual activity, and maintenance concerns.

Minimum Requirements

• Alarm panel experience is preferred.
• Access control and badge experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1737030