Security Officer Dispatch Coordinator

Allied Universal; City of Rochester (NY); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Smart Tools

Career Growth

Financial Benefits

Exclusive Perks

Job summary

Allied Universal is hiring a Part-Time Security Officer Dispatch Coordinator in Rochester, NY. You will coordinate communications, monitor activity, document incidents, and dispatch personnel to maintain a secure environment while providing excellent customer service to employees, visitors, and vendors.

The role requires a NYS Security Guard License, a minimum age as specified, a high school diploma or equivalent, and compliance with background checks and drug screening.

Qualifications

• Possess a valid New York State Security Guard License.
• Be at least 18 years old for unarmed roles; 21+ for armed roles.
• High school diploma or equivalent required.
• As a condition of employment, background investigation per applicable laws.
• Qualified applications with criminal histories will be considered per laws.
• Drug screening required where permitted by law.
• Licensing requirements may be required by state/local regulations.
• Driver’s license required for driving positions only.

Responsibilities

• Provide customer service to employees, visitors, and vendors by following site procedures.
• Receive, prioritize, and dispatch requests for assistance, alarms, and access concerns.
• Monitor calls, radio traffic, and surveillance, and maintain dispatch logs.
• Respond to incidents calmly and coordinate appropriate personnel and responders.
• Communicate updates to site leadership and emergency services per site policy.

Skills

Customer Service

Communication Skills

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Coordinator in Rochester, NY, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Dispatch Officer supporting a technology, media, and telecommunications location, you will coordinate communications, monitor activity, document incidents, and dispatch personnel as needed to help maintain a secure environment. Your visible presence, customer service, and clear communication will help deter security-related incidents while supporting daily operations. Join Allied Universal, where agility, reliability, innovation, teamwork, caring, and integrity guide our work.

Position Type: Part Time

Pay Rate: $18.54 / Hour

Job Schedule:

• Fri 11:00 PM - 07:00 AM


• Sat 11:00 PM - 07:00 AM

What You'll Do:

• Provide customer service to employees, visitors, and/or vendors by carrying out site-specific procedures and supporting security-related operations at a technology, media, and telecommunications location.


• Receive, prioritize, and dispatch requests for assistance, alarms, access concerns, and other security-related incidents using established communication channels.


• Monitor incoming calls, radio traffic, and available surveillance or alarm systems; document activity and maintain accurate dispatch logs.


• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating appropriate personnel and emergency responders when needed.


• Communicate relevant updates to site leadership, Allied Universal personnel, and/or emergency services in accordance with site-specific policies.

Minimum Requirements:

• Possess a valid New York State Security Guard License.


• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.


• Possess a high school diploma or equivalent.


• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.


• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.


• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.


• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.


• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.


• Career Growth: Get paid training and access to career growth opportunities.


• Financial Benefits: Participate in our retirement savings plan to invest in your future.


• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Licensed by the New York State Department of State

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.