Security Officer Dispatch Communications Specialist

Allied Universal; Newark (DE); On-site; USD 26,000 - 30,000; Full time

Job summary

Allied Universal is seeking a Security Officer Dispatch Communications Specialist in Newark, DE. You will coordinate security communications, monitor systems, and dispatch personnel to maintain a safe, welcoming environment at a financial institution location.

The role emphasizes professional customer service, accurate logging, and timely incident response, with a daytime to evening schedule and a starting pay rate of $20.00 per hour.

Qualifications

• Three years of combined law enforcement, military, or security experience, or a college degree.
• Access control and badge experience preferred.
• Comfort using a computer or tablet; customer service experience preferred.

Responsibilities

• Provide customer service to employees, visitors, and vendors by following site procedures.
• Monitor communications, receive requests for assistance, and dispatch personnel per procedures.
• Document incidents, alarms, service requests in logs/reports promptly and accurately.
• Respond calmly to incidents, coordinating with onsite staff and emergency responders when needed.
• Monitor access-control, alarm, and video systems, report unusual activity and deter unauthorized access.

Skills

Customer service

CPR certification

Computer literacy

Education

High school diploma or equivalent

College degree (optional)

Tools

Access control systems

Badge access experience

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Dispatch Communications Specialist in Newark, DE, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatcher at a financial institution location, you will coordinate security-related communications, monitor activity, manage access control support, and dispatch personnel as needed. You will help maintain an organized, welcoming environment through professional customer service, clear communication, and timely response to incidents. Join Allied Universal, where agile, reliable, innovative teams put people first, deliver through teamwork, and act with integrity.

Position Type: Full Time

Pay Rate: $20.00 / Hour

Job Schedule

DayTimeMon02:00 PM - 10:00 PMTue02:00 PM - 10:00 PMWed02:00 PM - 10:00 PMSat02:00 PM - 10:00 PMSun02:00 PM - 10:00 PM

What You'll Do

• Provide customer service to employees, visitors, and/or vendors by carrying out site-specific procedures and policies at a financial institution location.
• Monitor communications systems, receive incoming calls and requests for assistance, and dispatch appropriate personnel in accordance with established procedures.
• Document incidents, alarms, service requests, and other security-related activities accurately and promptly in required logs and reports.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating communications with onsite personnel and emergency responders when appropriate.
• Monitor access-control, alarm, and/or video systems, report unusual activity, and help to deter unauthorized access to the location.

Minimum Requirements

• Possess at least three years of combined law enforcement, military, or security-related experience, or a college degree.
• Access control and badge experience is preferred.
• Comfort using a computer or tablet is preferred.
• Customer service experience is preferred.
• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1660396