Security Officer Dispatch Alarm Coordination

Allied Universal; Newark (DE); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal in Newark, DE is seeking a Security Officer Dispatch Alarm Coordination to support a financial institution and safeguard people and assets. In this role you will coordinate responses to alarms, monitor surveillance and access-control systems, and maintain precise dispatch logs and reports.

You will communicate clearly with site contacts and emergency services while remaining calm under pressure.

Qualifications

• 3+ years of combined security or law enforcement experience or a college degree.
• Comfort with computer/tablet use.
• Customer service experience preferred.

Responsibilities

• Provide customer service to employees and visitors while enforcing site procedures.
• Monitor alarms, cameras, and security systems; dispatch personnel as needed.
• Maintain dispatch logs and incident reports accurately.
• Respond calmly to incidents and coordinate with emergency services.
• Conduct patrols and report security issues and access concerns.

Skills

Customer service

Alarm systems

Communication

Documentation

Education

College degree

High school diploma or equivalent

Tools

Guard Card license

Alarm panel systems

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Alarm Coordination in Newark, DE, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch Professional supporting a financial institution, you will coordinate responses to alarms and security-related incidents, monitor systems, communicate clearly with stakeholders, and document activity with accuracy. Your visible professionalism and customer-focused approach help create a welcoming environment while supporting operational continuity. Join Allied Universal, where agility, reliability, innovation, teamwork, caring, and integrity guide how we serve every day.

Position Type: Full Time

Pay Rate: $20.00 / Hour

Job Schedule:

• Mon 02:00 PM - 10:00 PM
• Tue 02:00 PM - 10:00 PM
• Wed 02:00 PM - 10:00 PM
• Sat 02:00 PM - 10:00 PM
• Sun 02:00 PM - 10:00 PM

What You'll Do:

• Provide customer service to employees, visitors, and vendors at a financial institution by carrying out site-specific procedures, access-control protocols, and emergency response activities when appropriate.
• Monitor incoming calls, alarms, cameras, and communication systems; dispatch security-related personnel and coordinate responses to incidents or service requests.
• Maintain accurate dispatch logs, incident reports, and communication records in accordance with site procedures and Allied Universal requirements.
• Respond to incidents and critical situations in a calm, professional, problem-solving manner, escalating concerns to appropriate site contacts and emergency services as needed.
• Conduct regular and random patrols of the business and perimeter when assigned, reporting unusual conditions, access concerns, and security-related issues.

Minimum Requirements:

• Possess 3 or more years of combined law enforcement, military, and/or security-related experience or a college degree.
• Be comfortable using a computer or tablet, preferred.
• Have customer service experience, preferred.
• Have alarm panel experience, preferred.
• Possess a Guard Card or license, preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.