Security Officer Day Shift Customer Assistance Patrol

Allied Universal; Reading (Berks County); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal, Reading, PA, is hiring a Security Officer Customer Assistance Patrol to protect clients and maintain a welcoming environment in a healthcare setting. You will perform scheduled and random patrols, assist visitors, and report incidents with professionalism and integrity.

The role emphasizes customer service, security procedures, and timely documentation while supporting a team that puts people first.

Qualifications

• 6 months of security experience minimum.
• Customer service experience preferred.
• Background check and drug screen as required by law.

Responsibilities

• Provide customer service and security-related procedures at a healthcare location.
• Conduct regular unarmed patrols of buildings, entrances, parking areas and perimeters.
• Respond calmly to incidents and alarms following site procedures.
• Monitor access points and report observations of unusual activity.
• Complete incident reports and daily logs as required.

Skills

Security Experience

Customer Service Experience

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Customer Assistance Patrol in Reading, PA, you will serve and safeguard clients in a range of industries such as Government, and more. As an Unarmed Patrol Officer at a government location, you will conduct routine patrols, maintain a visible presence to help deter security-related incidents, and report observations in a timely manner. You will provide courteous customer service, communicate professionally with visitors and staff, and support a welcoming environment. Join Allied Universal, where agile, reliable, and innovative teams put people first and act with integrity.

Position Type: Full Time

Pay Rate: $16.00 / Hour

1. Security Experience (C112)
   • Candidates must possess a minimum of 6 months of relevant security experience.
   • This experience should include, but is not limited to, roles in security operations, risk assessment, and incident response.
   • Candidates are encouraged to provide detailed descriptions of their security-related roles in their resumes and cover letters.
2. Customer Service Experience (B219)
   • Candidates must demonstrate prior customer service experience.
   • This experience should encompass direct interaction with customers, problem-solving, and effective communication skills.
   • Candidates should highlight their customer service roles and any relevant achievements in their application materials.

Job Schedule:

• Thur: 07:00 AM - 03:00 PM
• Fri: 07:00 AM - 03:00 PM
• Sat: 07:00 AM - 03:00 PM
• Sun: 07:00 AM - 03:00 PM

What You'll Do:

• Provide customer service by carrying out site-specific security-related procedures, policies, and emergency response activities appropriate to a healthcare location.
• Conduct regular and random unarmed patrols of assigned buildings, entrances, parking areas, and perimeter locations to help deter unauthorized activity.
• Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, following established site procedures and escalating concerns as appropriate.
• Monitor access points and observe visitor, staff, and vehicle activity, reporting unusual conditions or policy violations to the appropriate personnel.
• Complete accurate incident reports, daily activity logs, and other required documentation in accordance with Allied Universal and site requirements.

Minimum Requirements:

• Possess at least 6 months of security-related experience.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.