Security Officer Customer Service Screening

Allied Universal; Indianapolis (IN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal is seeking a Security Officer Customer Service Screener in Indianapolis, IN to safeguard clients across various industries. You will screen personnel and visitors, monitor access points, and provide exceptional customer service to maintain a secure, welcoming environment at a logistics and distribution site.

The role is full-time with a pay rate of $17.22 per hour, featuring a schedule that includes evenings and weekends.

Qualifications

• Customer service experience preferred.
• Ability to lift 20 pounds is preferred.
• Loss prevention experience preferred.
• Comfort using a computer or tablet is preferred.
• Access control or badge experience preferred.

Responsibilities

• Provide customer service to clients, visitors, and employees while carrying out site-specific procedures and access-screening requirements at a logistics and distribution location.
• Screen employees, visitors, contractors, and packages in accordance with established procedures; inspect credentials, authorized items, and restricted items as applicable.
• Monitor entry and exit points, maintain accurate records, and report suspicious activity, prohibited items, and policy violations to site leadership and/or Allied Universal management.
• Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, following emergency response procedures and escalating concerns as appropriate.
• Conduct regular and random patrols of assigned areas, access points, and the business perimeter to help deter unauthorized activity and identify potential security-related concerns.

Skills

Customer service

Access control

Screening

Communication

Education

High school diploma

Tools

Access control systems

Tablet

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Customer Service Screening in Indianapolis, IN, you will serve and safeguard clients in a range of industries such as Logistics & Distribution, and more. As a Screener with Allied Universal at a logistics and distribution location, you will help maintain a secure, welcoming environment by screening personnel and visitors, monitoring access points, and reporting security-related concerns. You will provide exceptional customer service, communicate clearly, and support smooth facility operations. Join a caring, agile, and reliable team that puts people first, works together, and acts with integrity.

Position Type: Full Time

Pay Rate: $17.22 / Hour

Job Schedule

• Mon 02:00 PM - 10:00 PM
• Tue 02:00 PM - 10:00 PM
• Sat 02:00 PM - 10:00 PM
• Sun 02:00 PM - 10:00 PM

What You’ll Do

• Provide customer service to clients, visitors, and employees while carrying out site-specific procedures and access-screening requirements at a logistics and distribution location.
• Screen employees, visitors, contractors, and packages in accordance with established procedures; inspect credentials, authorized items, and restricted items as applicable.
• Monitor entry and exit points, maintain accurate records, and report suspicious activity, prohibited items, and policy violations to site leadership and/or Allied Universal management.
• Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, following emergency response procedures and escalating concerns as appropriate.
• Conduct regular and random patrols of assigned areas, access points, and the business perimeter to help deter unauthorized activity and identify potential security-related concerns.

Minimum Requirements

• Customer service experience is preferred.
• Ability to lift more than 20 pounds is preferred.
• Loss prevention experience is preferred.
• Comfort using a computer or tablet is preferred.
• Access control or badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com .