Security Officer Customer Service Patrol

Allied Universal; Honolulu (HI); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal in Honolulu, HI seeks a Security Officer Customer Service Patrol to protect residents and visitors at a residential community. You will perform routine unarmed patrols, deter incidents, and provide professional customer service.

The role emphasizes visible presence, calm response to incidents, and reporting according to site procedures. This full-time position offers daytime and night shifts with a pay rate of $23.00 per hour.

Qualifications

• Customer service experience is preferred.
• Guard card or license is preferred.
• Must be at least 18 years of age for unarmed roles; 21+ years for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, background investigation will be conducted.
• A drug screen may be required where permitted by law.
• Licensing requirements vary by state/local laws.
• A valid driver's license will be required for driving positions only.

Responsibilities

• Provide customer service to residents, guests, and visitors by following procedures and policies.
• Respond to incidents and resident concerns in a calm, professional manner.
• Conduct regular unarmed patrols of residential areas, parking, and perimeter locations.
• Monitor access points, observe conditions, and document incidents per site procedures.
• Communicate professionally with residents, staff, and emergency responders with a visible presence.

Skills

Customer service

Background check awareness

Drug screening compliance

Education

High school diploma or equivalent

Tools

Guard card or license

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Customer Service Patrol in Honolulu, HI, you will serve and safeguard clients in a range of industries such as Residential, and more. Join Allied Universal as an Unarmed Patrol Officer at a residential community, where you will conduct routine patrols, maintain a visible presence to help deter incidents, respond to security-related concerns, and provide professional customer service to residents and visitors. Bring your communication skills and commitment to integrity to a team that is agile, reliable, innovative, and people-focused.

Position Type: Full Time

Pay Rate: $23.00 / Hour

Job Schedule: DayTimeMon12:00 AM - 08:00 AMTue12:00 AM - 08:00 AMSat12:00 AM - 08:00 AMSun12:00 AM - 08:00 AM

What You'll Do

• Provide customer service to residents, guests, and visitors by carrying out security-related procedures, site-specific policies, and emergency response activities as appropriate.
• Respond to incidents, resident concerns, and critical situations in a calm, professional, problem-solving manner.
• Conduct regular and random unarmed patrols of residential common areas, parking areas, access points, and perimeter locations to help deter unauthorized activity.
• Monitor access to the residential community, observe and report unusual conditions, and document incidents according to site procedures.
• Communicate professionally with residents, guests, property staff, and emergency responders while maintaining a visible presence throughout the location.

Minimum Requirements

• Customer service experience is preferred.
• A guard card or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.