Security Officer Customer Service Patrol

Allied Universal®; Cleveland (OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal is seeking a Security Officer Customer Service Patrol in Cleveland, OH. You will serve and safeguard clients across industries, monitor government facilities, and provide professional customer service to visitors and staff. The role emphasizes a visible security presence, clear reporting, and adherence to site procedures.

Position Type: Full Time. Pay Rate: $19.00 / Hour. You will work a day and night schedule across several shifts, with opportunities for career growth and

Qualifications

• Provide customer service to visitors, employees, and the public while carrying out site-specific procedures, policies, and emergency response activities at government facilities.
• Respond to incidents, public concerns, and critical situations in a calm, professional, problem-solving manner, notifying appropriate personnel and/or emergency services as needed.
• Conduct regular and random unarmed patrols of government buildings, grounds, parking areas, and perimeter areas to help identify and report unusual conditions or unauthorized activity.
• Monitor access points and visitor activity according to established procedures, helping to maintain orderly entry and exit at assigned locations.
• Prepare clear, accurate reports of incidents, observations, and patrol activities, and communicate relevant information to leadership and site representatives.

Responsibilities

• Provide customer service to visitors, employees, and the public while carrying out site-specific procedures, policies, and emergency response activities at government facilities.
• Respond to incidents, public concerns, and critical situations in a calm, professional, problem-solving manner, notifying appropriate personnel and/or emergency services as needed.
• Conduct regular and random unarmed patrols of government buildings, grounds, parking areas, and perimeter areas to help identify and report unusual conditions or unauthorized activity.
• Monitor access points and visitor activity in accordance with established procedures, helping to maintain orderly entry and exit at assigned locations.
• Prepare clear, accurate reports of incidents, observations, and patrol activities, and communicate relevant information to Allied Universal leadership and site representatives.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Overview

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Customer Service Patrol in Cleveland, OH, you will serve and safeguard clients in a range of industries such as Government, and more. As an Unarmed Security Officer supporting a government location, you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, and provide professional customer service to visitors and staff. You will communicate clearly, report observations, and respond to concerns with integrity. Join Allied Universal, where agility, reliability, innovation, caring, and teamwork guide our work every day.

Position Type: Full Time

Pay Rate: $19.00 / Hour

Job Schedule:

DayTimeMon10:00 PM - 06:00 AMTue10:00 PM - 06:00 AMWed11:00 PM - 07:00 AMSat11:00 PM - 07:00 AMSun10:00 PM - 06:00 AM

What You'll Do:

• Provide customer service to visitors, employees, and members of the public while carrying out site-specific procedures, policies, and emergency response activities at government facilities.
• Respond to incidents, public concerns, and critical situations in a calm, professional, problem-solving manner, notifying appropriate personnel and/or emergency services as needed.
• Conduct regular and random unarmed patrols of government buildings, grounds, parking areas, and perimeter areas to help identify and report unusual conditions or unauthorized activity.
• Monitor access points and visitor activity in accordance with established procedures, helping to maintain orderly entry and exit at assigned locations.
• Prepare clear, accurate reports of incidents, observations, and patrol activities, and communicate relevant information to Allied Universal leadership and site representatives.

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.