Security Officer Customer Service Patrol

Allied Universal; Cleveland (OH); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal, Cleveland, OH, is hiring a Security Officer Customer Service Patrol to safeguard clients while delivering exceptional service. As an Unarmed Patrol Officer at a financial institution, you’ll monitor, deter unauthorized activity, and greet employees and visitors. Shifts run daytime, with a structured schedule.

You will handle incidents calmly, document activities, and follow established procedures, contributing to a safe, welcoming environment across the site.

Qualifications

• Customer service experience is preferred.
• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• Possess a high school diploma or equivalent.
• Background check per laws.
• Drug screen per law.
• Licensing may be required by state/local law.
• Valid driver’s license required for driving positions only.

Responsibilities

• Provide customer service to employees, visitors, and/or customers at a financial institution by carrying out site-specific security-related procedures and emergency response activities when appropriate.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, following established escalation and reporting procedures.
• Conduct regular and random unarmed patrols of the facility, entrances, parking areas, and perimeter to help deter unauthorized activity and identify security-related concerns.
• Monitor access points and observe visitor, employee, and vendor activity in accordance with site policies and financial institution procedures.
• Complete accurate activity logs, incident reports, and shift documentation, and communicate relevant information to Allied Universal leadership and site contacts.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Customer Service Patrol in Cleveland, OH, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As an Unarmed Patrol Officer at a financial institution, you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, and support a welcoming environment for employees and visitors. You will provide exceptional customer service and communication while responding to security-related concerns. Join Allied Universal’s agile, reliable, and caring team, where integrity, innovation, and teamwork guide every shift.

Position Type: Full Time

Pay Rate: $17.51 / Hour

Job Schedule:

DayTimeMon07:00 AM - 03:00 PMTue07:00 AM - 03:00 PMWed07:00 AM - 03:00 PMSat07:00 AM - 03:00 PMSun07:00 AM - 03:00 PM

What You'll Do:

• Provide customer service to employees, visitors, and/or customers at a financial institution by carrying out site-specific security-related procedures and emergency response activities when appropriate.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, following established escalation and reporting procedures.
• Conduct regular and random unarmed patrols of the facility, entrances, parking areas, and perimeter to help deter unauthorized activity and identify security-related concerns.
• Monitor access points and observe visitor, employee, and vendor activity in accordance with site policies and financial institution procedures.
• Complete accurate activity logs, incident reports, and shift documentation, and communicate relevant information to Allied Universal leadership and site contacts.

Minimum Requirements:

• Customer service experience is preferred.
• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.