Security Officer Customer Service

Allied Universal; Wilmington (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal, a leading security and facility services company, is hiring a Security Officer Unarmed Patrol Customer Service in Wilmington, MA. The role focuses on protecting clients while delivering exceptional customer service at a technology-focused location.

You will conduct patrols, monitor access points, respond to incidents, and document activities, contributing to a safe and welcoming environment for personnel and visitors.

Qualifications

• Customer service experience preferred.
• Access control/badge experience preferred.
• Loss prevention preferred.

Responsibilities

• Provide customer service to personnel, visitors, and vendors at a technology-focused location by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Conduct regular and random unarmed patrols of buildings, entrances, parking areas, loading zones, and perimeter areas to help deter unauthorized activity and identify security-related concerns.
• Monitor access points and verify authorized entry in accordance with site procedures; report access control issues and suspicious activity to the appropriate contacts.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, following established site protocols.
• Document patrols, observations, incidents, and security-related activities accurately and communicate relevant information to site leadership and Allied Universal supervision.

Skills

Customer service experience

Access control/badge experience

Loss prevention

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Unarmed Patrol Customer Service in Wilmington, MA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As an Unarmed Patrol Officer at a dynamic technology, media, and telecommunications location, you will conduct routine patrols, monitor assigned areas, support access control, and help to deter security-related incidents. You will provide outstanding customer service and clear communication while supporting a welcoming environment. Join Allied Universal, where agile, reliable, innovative teams put people first and act with integrity.

Position Type: Full Time

Pay Rate: $20.32 / Hour

Job Schedule:

• Mon 10:00 PM - 06:00 AM
• Fri 10:00 PM - 06:00 AM
• Sat 10:00 PM - 06:00 AM
• Sun 10:00 PM - 06:00 AM

What You'll Do:

• Provide customer service to personnel, visitors, and vendors at a technology-focused location by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Conduct regular and random unarmed patrols of buildings, entrances, parking areas, loading zones, and perimeter areas to help to deter unauthorized activity and identify security-related concerns.
• Monitor access points and verify authorized entry in accordance with site procedures; report access control issues and suspicious activity to the appropriate contacts.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, following established site protocols.
• Document patrols, observations, incidents, and security-related activities accurately and communicate relevant information to site leadership and Allied Universal supervision.

Minimum Requirements:

• Customer Service Experience preferred.
• Access Control/Badge Experience preferred.
• Loss Prevention preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.