Security Officer Communications Center

Allied Universal; Framingham (MA); On-site; USD 26,000 - 38,000; Part time

Benefits offered by this job

Medical, dental, vision

Retirement plans

Paid holidays

Vacation after one year

Employee perks program

Job summary

Allied Universal is hiring a Security Officer Enhanced Part Time Communications Center in Framingham, MA. This role offers fixed anchor shifts with the option to pick up additional shifts through our scheduling platform to increase earnings, all while providing reliable service and maintaining site security.

The position emphasizes customer service, access control, and alarm response, with opportunities to grow toward full-time.

Qualifications

• Customer service experience preferred.
• Alarm panel experience preferred.
• Access control and badge experience preferred.
• Loss prevention experience preferred.
• CPR certification preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, background check and drug screen will be performed.

Responsibilities

• Provide customer service to employees, visitors, vendors, and delivery personnel at a retail location.
• Monitor calls, radio traffic, alarms, and service requests and dispatch appropriate personnel.
• Respond to incidents calmly and assist with communication during emergencies.
• Maintain dispatch logs, incident reports, and security records while protecting confidentiality.
• Conduct regular patrols and report unusual conditions to deter unauthorized activity.

Skills

Customer service

Alarm panel

Access control

Loss prevention

CPR certification

Age 18+

High school diploma

Background check

Drug screen

Driver's license

Education

High School Diploma

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Life doesn’t always follow a fixed schedule. That’s why we created the Security Officer – Part Time Enhanced position: a flexible, dependable option for individuals looking to supplement their income, gain hands-on experience, or work toward a full-time career with the industry leader.

As a Security Officer Enhanced Part Time Communications Center in Framingham, MA, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shifts when it works for you.

Pay Rate: $23.31 / Hour

Job Schedule:

DayTimeFri03:00 PM - 11:00 PM

How This Role Works:

• Fixed-Shift Commitment (“Anchor Shifts”): You will be hired for a designated site and weekly shift that serves as your reliable base schedule. This assignment requires a six (6) month commitment.
• Earn More, Claim-A-Shift Program: In addition to your fixed shift, you may pick-up extra shifts through our scheduling platform, allowing you to increase earnings and gain experience across multiple sites. Work part-time hours this week and full-time the next. It’s all up to you.

This role is ideal for candidates seeking part-time employment with flexibility, income stability, and opportunities to build-up to a full-time schedule of up to 40 hours per week; always with the option to scale back when needed.

Responsibilities:

• Provide customer service to employees, visitors, vendors, and delivery personnel by carrying out site-specific procedures, policies, and emergency response activities at a retail location.
• Monitor and coordinate incoming calls, radio traffic, alarms, and service requests, dispatching appropriate personnel and documenting activities in accordance with site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, notifying appropriate contacts and assisting with communication during emergency events.
• Maintain accurate dispatch logs, incident reports, visitor information, and other security-related records while protecting confidential information.
• Conduct regular and random patrols around the retail location and perimeter, reporting unusual conditions and helping to deter unauthorized activity.

Minimum Requirements:

• Customer service experience is preferred.
• Alarm panel experience is preferred.
• Access control and badge experience is preferred.
• Loss prevention experience is preferred.
• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Benefits: Medical, dental, vision, basic life, AD&D, retirement plans, and disability insurance; seven holidays annually paid at time and a half, if worked; 40 hours of vacation after one year of employment at eligible work assignments (unused vacation is only paid out where required by law).
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.