Security Officer - Nightclub Bar

Hard Rock International; Florida; On-site; USD 30,000 - 42,000; Full time

Job summary

Hard Rock International in New York seeks a Nightlife Security team member to safeguard patrons and team members in a busy casino and hotel complex.

You will patrol, assist guests with inquiries, prepare incident reports, and coordinate emergencies while upholding the company values of integrity, respect, fun, and dedication. A high school diploma and 1 year of security or customer service experience are required, with prior law enforcement or military experience preferred.

Qualifications

• High School Diploma or equivalent and at least 1 year of relevant experience (education/experience combination acceptable).
• At least 1 year of customer service experience required.
• Prior law enforcement or military experience is highly preferred.

Responsibilities

• Provide nightclub security for money transfers within casino/hotel areas.
• Assist guests with inquiries, directions, and escorting if needed.
• Prepare clear, detailed incident reports.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future, and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Job Description

Under the direction of the Nightlife Security Department supervisors and managers, the incumbent provides basic security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization as well as those of its guests and team members. Promotes an outgoing, friendly guest‑oriented demeanor at all times.

Essential Job Functions

• Ensure that nightclub security is provided for all transfers of monies within the casino and hotel areas of the complex.
• Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if necessary.
• Prepare detailed incident reports in a clear and precise manner.
• Patrol the hotel and casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
• Assist in the coordination and resolution of emergency situations.
• Assist in maintaining proper key control.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

Qualifications

High School Diploma or equivalent is required and a minimum of one (1) year of comparable experience required, or the equivalent combination of education and experience. Must possess at least one (1) year of customer service experience. Prior law enforcement or military experience highly preferred.

Work Environment

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast‑paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.