Security Officer 1

Mayo Clinic; Rochester (MN); Hybrid; USD 37,195 - 49,593; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic in Rochester, MN, seeks a Security Officer I to provide professional security services, deter crime and protect patients, staff, and visitors. You will perform risk assessments, complete accurate incident reports, operate security radios and monitor surveillance as part of a dedicated team.

This role requires resilience, teamwork and strong customer service skills, with potential for 12‑hour day and night shifts in a fast‑paced healthcare environment.

Qualifications

• High school diploma or GED required; healthcare setting preferred.
• Experience in customer service, security or military roles is essential.
• Strong communication, decision making and problem‑solving abilities.
• Must have and maintain a valid driver’s license and driving record.

Responsibilities

• Patrol Mayo Clinic property to deter crime and ensure safety.
• Respond to security incidents and prepare incident reports.
• Assist with emergencies; coordinate with Facilities, law enforcement and EMS.
• Operate two‑way radio and available security systems.

Skills

Customer service

Teamwork

Communication

Decision making

Interpersonal skills

Problem solving

Self-management

Education

High school diploma or GED

Associate's degree (related field)

Tools

Microsoft Office

Job description

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Work is performed in a healthcare environment. Lifting and/or carrying 10 to 50 pounds daily, and occasionally pushing, pulling, or lifting over 100 pounds. Standing or walking 8 to 12 hours daily. Climbing, running and kneeling in response to disturbances. Exposure to disagreeable odors (e.g., body odors, dirty clothing, human feces), body fluids, hazardous chemicals, communicable diseases (e.g., TB, hepatitis, AIDS), mentally unstable individuals, verbal and physically aggressive individuals, and individuals under the influence of controlled substances.

Mayo Clinic Global Security Officers provide a professional level of customer service, security presence and response. A Security Officer I will proactively patrol Mayo Clinic property to deter crime and undesirable behaviors, respond to security incidents to ensure safety of occupants and enforce Mayo policies, prepare accurate and timely incident reports, and may use a security vehicle to proactively patrol and respond to incidents.

A Security Officer I adapts to unpredictable and stressful situations while demonstrating professionalism; manages aggression using verbal de‑escalation techniques; manages physical violence using self‑defense, control, and restraint techniques, including handcuffing; responds to emergency crises effectively and professionally; exhibits good judgment, maturity, initiative, tact and diplomacy when dealing with people during stressful situations; and exercises sound independent judgment in both emergency and routine situations.

A Security Officer I operates and communicates on a two‑way radio and effectively uses available technological tools.

A Security Officer I will frequently be walking, standing, stooping, bending, lifting, pulling, climbing, reaching, and pushing, and occasionally running, and must be able to move quickly up and down stairwells, from the ground floor up to the top floor of each building without assistance; assists patients, volunteers, visitors, and staff with emergency evacuations, including handling emergency evacuation devices used to transport patients and others to safety; makes effective decisions as an emergency first responder, is confident in stressful situations, and works as a team member with other emergency responders, including Facilities personnel, law enforcement, fire/rescue, and emergency medical services personnel.

The Security Officer I can work nights and weekends for security and protection assignments and when required by emergency or special situations.

This vacancy is not eligible for sponsorship; we will not sponsor or transfer visas for this position.

Qualifications

High school degree or GED equivalent is required. Minimum two years of experience in a customer service, military, security position and/or a similar role; Associate’s degree in corrections, law enforcement, criminal justice, security, or a related field preferred; experience in a healthcare setting preferred; experience with Microsoft Office software applications; able to work independently and act decisively under difficult circumstances; ability to work collaboratively in a team environment; able to effectively prioritize tasks and manage time; able to recognize and react to health conditions, symptoms and injuries and to apply first aid/basic life support; requires strong sense of customer service and interpersonal skills to interact with patients, visitors and employees; ability to relate positively with people; requires strong written and verbal skills; strong problem‑solving skills are necessary; has the ability to read and communicate effectively in a pleasant, courteous, professional, and friendly manner while being firm when the occasion demands; sufficient muscle movement strength and coordination to perform self‑defense, control and restraint techniques.

Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy; must obtain certification from the International Association for Healthcare Security and Safety (IAHSS) as a Healthcare Security Officer within six months; must successfully complete onboarding and Global Security Academy within 30 days of hire; must successfully complete field training within three months from completing the Global Security Academy; must obtain the IAHSS Basic Level for Healthcare Security Officers within six months from date of hire; must have complete Basic Life Support and Stop The Bleed training within six months from date of hire.

Exemption Status

Nonexempt

Compensation Detail

$26.63 - $35.98 per hour; education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

12‑hour days, 12‑hour nights

Weekend Schedule

Based on departmental needs

International Assignment

No

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about EOE is the Law. Mayo Clinic participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization.