Security Officer

Hollywood Gaming Mahoning Valley Race Course; Youngstown (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

Hollywood Gaming at Mahoning Valley Race Course in Youngstown, OH is seeking a Guest Services Associate to deliver outstanding guest service and support ongoing promotions and events. You will uphold safety through visible patrols and collaboration with other departments.

The role requires a high school diploma, the ability to stay calm under pressure, and a valid driver’s license. We offer Total Rewards including day-one medical, 401(k) matching, and an annual bonus.

Qualifications

• High school diploma or equivalent required.
• Ability to handle stress and public interactions.
• Valid driver's license required.
• Ability to multitask across posts and departments.
• Willingness to be flexible and adapt to needs.

Responsibilities

• Provide exceptional customer service to guests at all times.
• Support property promotions and events.
• Maintain highly visible patrols to ensure a safe gaming environment.
• Assure quality support to other departments to serve guests effectively.
• Handle all money transactions in accordance with regulations and internal controls.
• Monitor gaming floor for minors.
• Respond to disturbances, emergencies and alarms.
• Maintain public order and enforce safety rules.
• Perform Bill Validator drops and escort team members as needed.

Skills

Stress management

Interpersonal tact

Situational awareness

Driver's license

Multitasking

Flexibility

Team collaboration

Education

High school diploma

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Responsibilities

• Seeking out opportunities to provide exceptional Customer Service to our guests at all times.
• Supporting property promotions and events.
• Maintaining highly visible patrols to insure a safe gaming environment.
• Assuring quality support to other departments so they may serve our guests more effectively.
• Handling all escorts of money transactions in accordance with State Gaming Regulations and established Internal Controls.
• Monitoring gaming floor for minors.
• Responding to disturbances, emergencies and alarms in the racino and throughout the property.
• Maintaining public order and enforce safety rules.
• Performing Bill Validator drops.
• Escorting team members, visitors, vendors into sensitive areas with prior approval.

This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

BRING US YOUR BEST.

Qualifications

• Able to handle stressful situations dealing with the general public.
• Employing tact when dealing with difficult team members, guests or situations.
• Ability to identify and quickly respond to potential problems, conflicts and to defend oneself and others in combative situations.
• Must possess a valid state issued driver’s license.
• Ability to multi-task as required, officers cover a wide variety of different posts and work with all departments.
• Ability to be flexible, adapt and adjust, as necessary.
• Other duties, as needed.

Supervisory Responsibilities

This job does not have any supervisory responsibilities.

Education and/or Experience

High school diploma; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of America money and weight measurement, volume and distance. Possess ability to operate an adding machine and have basic computer skills.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certifications, Licenses, Registrations

Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 35 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Team Members must be drug free.

Work Environment

• The noise level in the work environment is usually moderate.
• All Team Members at Hollywood are under surveillance (and audio surveillance in limited areas). Performance may be observed and recorded.
• Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

Hollywood Gaming at Mahoning Valley Race Course is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, or protected veteran status.