Player Attendant

ViziRecruiter,LLC.; Los Angeles (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

A leading entertainment organization in Los Angeles is seeking a Cashier to handle wagering transactions and customer service. The ideal candidate will have a general cashiering background, preferably in a race and sportsbook environment, and possess a working knowledge of sports. Responsibilities include processing wagers accurately, managing cash transactions, and assisting guests with inquiries. Applicants must have a high school diploma and strong customer service skills. This position offers competitive benefits and a vibrant work atmosphere.

Qualifications

• General cashiering background or prior money handling experience preferred.
• Must have previous experience with jet sort, coin roller, check cashing and credit card cash advance systems.

Responsibilities

• Explain wagering rules, including betting lines and odds, and procedures to guests.
• Efficiently and accurately processes all pari-mutuel wages in the tote system.
• Make payments on winning tickets in an accurate and timely manner.

Skills

General cashiering background

Previous experience in race and sportsbook

Working knowledge of sports

Efficiency in handling cash

Education

High school diploma or GED

Tools

Tote system

Jet sort

Coin roller

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Explain wagering rules, including betting lines and odds, and procedures to guests.
• Efficiently and accurately processes all pari‑mutuel wages in the tote system.
• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statutes and regulations.
• Write Sports tickets in an accurate and timely manner.
• Create and enter player tracking cards.
• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
• Exchanges cash and coins in accordance with established procedures.
• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.
• Assists guests with credit applications.
• Verifies credit approval for casino departments.
• Performs credit card cash advances.
• Issues and receives payments.
• Cash personal, travelers, and payroll checks in compliance with approved procedures.
• Counts down bank or window at end of each shift and reconciles to the draw amount.
• Completes a blind drop on all revenues collected during the shift.
• Operates assigned bank or window according to department and regulatory guidelines.
• Completes all required shift paperwork according to internal control standards.
• Records any applicable cash transactions that are required by Federal Law.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties.
• Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
• Manages difficult guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Stocks stations with adequate supplies; keeps all stations neat and clean.
• This job description is not intended to be all-inclusive and Team Members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

Requirements

• General cashiering background or prior money handling experience preferred.
• Previous experience in race and sportsbook preferred.
• Working knowledge of sports.
• Knowledge of tote system to place customer bets.
• Must have previous experience with jet sort, coin roller, check cashing and credit card cash advance systems.
• Efficiency and accuracy when entering guests wagers and paying out winners.
• Variances within standards according to department variance policy.
• Ability to respond calmly and make rational decisions when required.
• Ability to learn and comply with department, property and regulatory policy and procedure.
• Other duties, as needed.

Supervisory Responsibilities

This job does not have any supervisory responsibilities.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Possess ability to operate an adding machine and have basic computer skills.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certifications, Licenses, Registrations

Employee must be able to qualify for licenses and permits required by federal, state, and local regulations. Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Team Members must be drug free.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

All Team Members at Hollywood are under surveillance and audio surveillance in limited areas. Performance may be observed and recorded. Employee could be exposed to an environment containing unrestricted second‑hand tobacco smoke.