Security officer

Titan-Security-Group; Schaumburg (IL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Career growth

Job summary

Titan Security Group is seeking Security Officers to provide concierge-focused guest services, enforce access controls, and conduct security patrols at high‑rise buildings in Schaumburg, IL. The role emphasizes professional presence, occupant relations, and timely incident response.

You will also document incidents, manage visitor sign‑in, and coordinate with management and first responders as needed. Training and growth opportunities are offered, with shifts including evenings and weekends.

Qualifications

• Requires a high school diploma or GED.
• Minimum of 2 years of experience in corporate security, hospitality, or customer service.
• Proficient with computers and reporting tools.

Responsibilities

• Maintain professional presence and serve as a positive first impression for occupants and guests.
• Enforce access control, conduct patrols, monitor CCTV and alarms, and respond to incidents.
• Prepare detailed incident reports and manage key/access card control.

Skills

Customer service

Professional presence

Maturity & judgment

Communication

Education

High school diploma or GED

Tools

Security software

Microsoft Office

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Essential Duties and Responsibilities

1. Professional Conduct and Guest Services (Concierge Focus)

• Exemplary Professional Presence: Maintain a consistently polished, professional, and immaculate
  uniform and personal presentation, serving as a positive and credible first impression for the
  property.
• Proactive Engagement: Act as the primary point of contact for all building occupants and guests,
  providing proactive assistance, clear directions, and timely information with a naturally outgoing,
  engaging, and hospitable demeanor.
• Tenant Relations: Professionally and promptly assist tenants with building-related inquiries, access issues, and security concerns, establishing positive rapport and escalating complex matters to management as necessary.
• Visitor Management: Efficiently manage the visitor sign-in/sign-out process, verify identity, issue temporary badges, and announce guest arrivals in accordance with established security protocols.

2. Security and Loss Prevention Operations

• Access Control: Strictly enforce building access control policies, ensuring every individual (tenant, vendor, or visitor) follows proper entry procedures (key card/badge usage) and preventing unauthorized entry or "tailgating."
• Foot Patrols: Conduct regular, documented security patrols of the property's interior and exterior perimeter, including common areas, parking garages, and vacant tenant spaces, identifying and reporting safety hazards or security vulnerabilities.
• Surveillance and Monitoring: Proficiently operate and monitor the Closed-Circuit Television (CCTV) system, alarm panels, and other life safety systems, noting and responding to all unusual activities.
• Emergency Response: Serve as a primary responder to all alarms and critical incidents (e.g., medical emergencies, fire alarms, suspicious activities, unauthorized persons), following established emergency procedures and coordinating with building management and first responders.

3. Documentation and Incident Management

• Report Writing: Prepare detailed, accurate, and professional written reports on all security-related incidents, daily activities, unusual occurrences, and patrol observations using required digital platforms.
• Critical Incident Escalation: Immediately and effectively elevate all critical incidents and emergencies to the appropriate building management, security contacts, and law enforcement agencies, ensuring a timely and organized response.
• Key and Access Card Control: Assist with the accurate inventory and issuance of all building keys and access cards, ensuring documentation is current and that credentials for terminated personnel are immediately deactivated and reconciled.

Pay and Benefits of Security Officers

• Positions starting at $19.50 / Sat & Sun: 1900-0700, Thu & Fri: 1330-1800
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills‑enhancing training

Minimum Qualifications of Security Officers

• High school diploma or equivalent (GED) is required.
• Minimum of 2 years of experience in corporate security, hospitality, or a customer service-focused environment.
• Demonstrated proficiency in using computers, standard security software, and Microsoft Office Suite for reporting and documentation.
• Requires a high degree of professional maturity and sound judgment necessary to handle complex tenant interactions and sensitive security matters.
• Previous security experience within a High‑Rise Commercial Office Building environment is strongly preferred and will be considered a significant asset.

Preferred Qualifications of Security Officers

• Bi‑lingual considered a plus
• Evening, overnight, and weekend availability required

EOE/M/F/D/V

As set forth in Titan Security Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury