Security Officer

White Lodging; Richmond (VA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Paid Parental Leave

Life Insurance

Employee Assistance Program (EAP)

401(k)

Vacation and PTO

Tuition Reimbursement

Complimentary and Discounted Rooms

Job summary

White Lodging is seeking a Security Officer to promote a safe hotel environment, enforce rules, and investigate incidents involving loss or injury. You will monitor cameras, verify passes at entrances, manage keys, and document events with detailed reports.

The role requires walking patrols, strong communication, and the ability to work with tact. No security certification may be required; bilingual skills are a plus, and hotel experience is valued.

Qualifications

• Knowledge of CCTV operations.
• CPR/First Aid certification or willingness to obtain.
• Basic computer skills (Microsoft Office).
• Fluent in English; bilingual in English and Spanish preferred.
• Ability to create legible activity/investigative reports.
• Capable of communicating with tact and professionalism.

Responsibilities

• Report and document unsafe practices or conditions and recommend corrective action.
• Monitor, document, and report suspicious activity from security cameras.
• Identify visitors at the associate entrance and issue passes.
• Control and account for keys, especially to critical areas.
• Investigate incidents of theft, fraud, violence or property damage and prepare detailed reports.

Skills

CCTV operations

CPR & First Aid

Microsoft Office

Fluent English

English-Spanish bilingual

Report writing

Communication

Job description

Description

Summary: The Security Officer will be responsible for promoting a safe environment for guests and associates of the hotel, assisting in maintaining order, enforcing internal rules and regulations, and investigating and reporting incidents involving the loss of property, theft, personal injury, motor vehicle accident, etc. that may result in claims against the hotel.

Responsibilities

• Report and documents any unsafe working practices or conditions, and recommend corrective action
• Monitor, document, and report suspicious activity observed on security cameras
• Identify visitors at associate entrance, issue and collect passes in accordance with procedures
• Control and account for all keys, especially keys to critical areas
• Conduct investigations of all incidents of theft, fraud, violence, property damage, personal injury, unlawful entry, trespassing and any other event that creates a disturbance on the premises or which may result in a claim against the organization. Create a detailed written report of your investigation.
• Observe persons on premises who abuse hotel facilities, intrude into restricted areas, disturb or intrude upon the privacy of guests. Initiate action to remove such individual(s) from the premises
• Thorough knowledge of hotel’s emergency fire, bomb threat, first aid, and tornado procedures and evacuation plan
• Maintain a detailed log book and activity sheet entries
• Log in items and secure items for lost and found
• Generate associate identification cards
• Other duties as assigned by management

Other information:

Skills

• Knowledge of CCTV operations preferred
• CPR and First Aid certified or willingness to be certified once hired
• Basic computer skills of the Microsoft Office Suite
• Fluent in English (spoken and written) - Bilingual in English and Spanish preferred
• Ability to create a legible activity/incident/investigative report
• Capable of communicating with tact and professionalism

Education/Experience

• This role does not require security certification

WORKING CONDITIONS

• A majority of the shift is spent on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks.
• This is not an armed security role
• The position requires constant walking and standing. Frequent bending, head turning, reaching, handling and grasping.
• Must be able to lift and carry up to 45 lbs. Pushing and pulling an average of 40 lbs

Full Time Benefit Overview

• Medical, Dental, and Vision
• Paid Parental Leave
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k)
• Vacation and Paid Time Off (PTO)
• Tuition Reimbursement
• Complimentary and Discounted Rooms