Security Officer

White Lodging Services, Inc.; Indianapolis (IN); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life Insurance

Disability Insurance

Paid Parental Leave

DailyPay option

Employee Assistance Program (EAP)

401(k) with company match

Vacation/PTO with rollover

Tuition reimbursement

Discounts on hotel rooms and dining

Unlimited referral bonuses

Leadership development

Tuition reimbursement

Discounts on travel experiences

Job summary

White Lodging Services, Inc. is seeking a Security Officer to patrol hotel property, monitor systems, and respond to incidents, ensuring a safe and welcoming environment for guests and associates.

You will enforce policies, document events with clear reports, assist with emergency responses, and collaborate with hotel leadership to maintain a positive guest experience. Prior security or customer service is preferred; CPR/First Aid and bilingual English/Spanish are a plus.

Qualifications

• Experience in security, hospitality, or customer service preferred.
• Knowledge of CCTV operations a plus.
• CPR and First Aid certification or willingness to obtain.
• Ability to write clear incident and investigation reports.
• Strong interpersonal skills; remain calm under pressure.
• Basic computer skills (Microsoft Office).
• Bilingual in English and Spanish preferred.

Responsibilities

• Patrol interior and exterior areas for safety risks or breaches.
• Monitor security cameras and report unsafe conditions.
• Control access to associate entrances and issue visitor passes.
• Respond to incidents and document clear written reports.
• Assist with lost and found and secure property.
• Support emergency responses including fire and medical.
• Generate associate IDs and assist with security admin tasks.
• Collaborate with hotel leadership to ensure guest safety.

Skills

Security experience

CCTV operations

CPR/First Aid

Incident reporting

Interpersonal skills

Microsoft Office

Bilingual English/Spanish

Job description

Description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. The Security Officer promotes a safe and welcoming environment for guests and associates by maintaining order, enforcing property policies, and responding to incidents. This role is responsible for patrolling hotel grounds, monitoring security systems, and investigating and documenting events such as theft, injury, or property damage.

Responsibilities:

What You’ll Do

• Patrol interior and exterior areas to identify safety risks, suspicious behavior, or security breaches.
• Monitor and document activity from security cameras, reporting any unusual or unsafe conditions.
• Control access to associate entrances, issue and collect visitor passes, and safeguard hotel keys.
• Respond to incidents including theft, property damage, unlawful entry, or guest disturbances, creating clear written reports.
• Assist with lost and found, secure property, and maintain detailed activity logs.
• Support emergency response efforts including fire, medical, severe weather, or evacuation procedures.
• Generate associate identification cards and assist with other security-related administrative tasks.
• Collaborate with hotel leadership and associates to ensure a safe and positive guest experience.

What You’ll Bring

• Previous security, hospitality, or customer service experience preferred.
• Knowledge of CCTV operations is a plus.
• CPR and First Aid certification (or willingness to obtain after hire).
• Ability to write clear, professional incident and investigative reports.
• Strong interpersonal skills with the ability to remain calm and tactful in stressful situations.
• Basic computer skills (Microsoft Office Suite).
• Bilingual in English and Spanish preferred.

Other information:

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth