Security Officer

White Lodging Services, Inc.; Richmond (VA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Vision

Parental Leave

Life Insurance

EAP

401(k)

PTO

Tuition Reimbursement

Room Discounts

Job summary

White Lodging Services, Inc. seeks a Security Officer to promote a safe guest and associate environment at the hotel. You will enforce rules, investigate incidents, and report losses or injuries affecting the property.

Responsibilities include monitoring security cameras, verifying entrance passes, safeguarding keys, and logging detailed incident reports. The role emphasizes on-foot patrols and clear communication in English (Spanish helpful).

Qualifications

• CCTV operations knowledge preferred.
• CPR/First Aid certification is preferred or willingness to obtain.
• Fluent in English; bilingual English/Spanish helpful.
• Ability to create clear, legible activity/incident/investigative reports.
• Basic computer skills with Microsoft Office Suite.

Responsibilities

• Report and document unsafe practices or conditions and recommend corrective action.
• Monitor, document, and report suspicious activity on security cameras.
• Identify visitors at associate entrance and manage passes per procedures.
• Control and account for keys, especially to critical areas.
• Investigate incidents of theft, fraud, violence, property damage or disturbances and write detailed reports.

Skills

CCTV knowledge

CPR/First Aid

English fluency

Bilingual EN/ES

Report writing

Professional communication

Tools

Microsoft Office

Job description

Description

Summary: The Security Officer will be responsible for promoting a safe environment for guests and associates of the hotel, assisting in maintaining order, enforcing internal rules and regulations, and investigating and reporting incidents involving the loss of property, theft, personal injury, motor vehicle accident, etc. that may result in claims against the hotel.

Responsibilities

• Report and documents any unsafe working practices or conditions, and recommend corrective action
• Monitor, document, and report suspicious activity observed on security cameras
• Identify visitors at associate entrance, issue and collect passes in accordance with procedures
• Control and account for all keys, especially keys to critical areas
• Conduct investigations of all incidents of theft, fraud, violence, property damage, personal injury, unlawful entry, trespassing and any other event that creates a disturbance on the premises or which may result in a claim against the organization. Create a detailed written report of your investigation.
• Observe persons on premises who abuse hotel facilities, intrude into restricted areas, disturb or intrude upon the privacy of guests. Initiate action to remove such individual(s) from the premises
• Thorough knowledge of hotel’s emergency fire, bomb threat, first aid, and tornado procedures and evacuation plan
• Maintain a detailed log book and activity sheet entries
• Log in items and secure items for lost and found
• Generate associate identification cards
• Other duties as assigned by management

Skills

• Knowledge of CCTV operations preferred
• CPR and First Aid certified or willingness to be certified once hired
• Basic computer skills of the Microsoft Office Suite
• Fluent in English (spoken and written) - Bilingual in English and Spanish preferred
• Ability to create a legible activity/incident/investigative report
• Capable of communicating with tact and professionalism

Education/Experience

• This role does not require security certification

Working Conditions

• A majority of the shift is spent on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks.
• This is not an armed security role
• The position requires constant walking and standing. Frequent bending, head turning, reaching, handling and grasping.
• Must be able to lift and carry up to 45 lbs. Pushing and pulling an average of 40 lbs

Full Time Benefit Overview

• Medical, Dental, and Vision
• Paid Parental Leave
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k)
• Vacation and Paid Time Off (PTO)
• Tuition Reimbursement
• Complimentary and Discounted Rooms