Security Officer

The Crescent Hotels Group; Lombard (IL); On-site; USD 36,000 - 54,000; Full time

Job summary

The Crescent Hotels Group is seeking a dedicated Security Officer to patrol both interior and exterior areas of our Lombard, IL property, ensuring guest safety and enforcing hotel policies.

The position requires vigilance, clear English communication, and the ability to respond quickly to emergencies, while collaborating with hotel teams to maintain a safe environment year-round.

Qualifications

• Must be able to communicate in English.
• Self-starting, professional, team player.
• Strong knowledge of building layout and safety procedures.

Responsibilities

• Patrol interior and perimeter to identify security risks.
• Maintain order, assist guests, and respond to door lock issues.
• Respond calmly to emergencies and coordinate with supervisors.
• Monitor life safety systems and report alarms.
• Answer security lines promptly and document incidents.
• Observe monitors and report suspicious activity.
• Comply with attendance rules and be available for shifts.

Skills

English communication

Team player

Professional demeanor

Job description

Description

MINIMUM ESSENTIAL JOB FUNCTIONS including, but not limited to the following: Flexibility with available shifts is preferred.

1. Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two-way radio, bending, stooping and kneeling.
2. Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons, and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
3. Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk-through observations of entire hotel. Promote safe work practices.
4. Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
5. Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
6. Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
7. Comply with attendance rules and be available to work on a regular basis.
8. Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas. Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift. Hearing and visual ability to observe and detect signs of emergency situations. Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property. Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 150 lbs. Sufficient manual dexterity in hands. Ability to climb stairs and ladders at a rapid pace. Ability to perform duties within extreme temperature ranges.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts