Security Officer

Guggenheim New York; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Guggenheim New York is seeking a full-time Security Officer to protect employees, visitors and the museum’s artwork. Working independently under direction from Senior Officers, you will monitor galleries, assist guests and report safety hazards.

Requirements include 1–2 years of security experience, high school diploma, ability to lift 25 lbs, and eligibility for NYS Security Guard License; FDNY Fire Guard training is available through the museum. Shift: 10:00 AM–6:00 PM, $22/hour.

Qualifications

• 1–2 years of security experience, preferably in a customer service-oriented environment.
• Self-motivated team player with concise communication skills.
• Ability to collaborate with diverse implementation team is essential.
• Flexibility and the ability to adapt to changing priorities.
• Ability to be proactive, use independent judgment and initiative.
• Must be able to hold and operate a fire extinguisher, after proper fire guard training.
• Must be able to perform building evacuations (up to 8 flights of stairs) swiftly and in accordance with museum's fire safety plan.
• Ability to interact professionally and respectably with all levels of staff and visitors while also enforcing Museum policies in a courteous manner.

Responsibilities

• Protect the people, building and art from harm; Identify and report safety hazards, suspicious behavior, and other potential problems.
• Provide excellent customer service to all museum guests and maintain professional demeanor in all situations.
• Inform guests and staff of museum policies and enforce them appropriately.
• Report and document any incident related to guests, staff, the building or artwork.
• Readiness to work a variety of posts including galleries, coat room, wayfinding and main door.
• Galleries and wayfinding: Monitor and maintain the flow of guests.
• Coatroom: Secure guest’s belongings in museum’s coatroom; includes lifting bags and hanging jackets.
• Main door: facilitate guests’ entry screening process, set up stanchions and museum signage for public hours.
• Assist with emergency evacuations and perform fireguard duties as trained.

Skills

Security experience

Customer service

Team player

Communication

Fire safety

Emergency procedures

Education

High school diploma or equivalent

Job description

We are Guggenheim, a global constellation of museums unlike any other in the world. Four museums on three continents, united by the power of groundbreaking art to connect us to ourselves and to each other. Since our founding in 1937, the Guggenheim has introduced, celebrated and brought to the public the newest voices and visions in modern and contemporary art. When Solomon R. Guggenheim and Hilla Rebay set out to share the joy they first experienced in discovering experimental art, they initiated the creative risk-taking that is today synonymous with “Guggenheim” throughout the world. Across the globe, each Guggenheim stands not just as a backdrop for visionary art but as masterpieces in and of themselves to experience.

SUMMARY OF POSITION:

Working independently, with direction from Senior Security Officers and Security Supervisors the Security Officer is responsible for ensuring the safety of employees, guests, and the protection of Guggenheim property and artwork.

SKILL AND EXPERIENCE REQUIREMENTS:

• 1–2 years of security related experience, preferably in a customer service-oriented environment.
• Self-motivated team player with concise communication skills.
• Ability to collaborate with diverse implementation team is essential.
• Flexibility and the ability to adapt to changing priorities.
• Ability to be proactive, use independent judgment and initiative.
• Must be able to hold and operate a fire extinguisher, after proper fire guard training.
• Must be able to perform building evacuations (up to 8 flights of stairs) swiftly and in accordance with museum's fire safety plan. Mandatory drills will be conducted throughout the year.
• Ability to interact professionally and respectably with all levels of staff and visitors while also enforcing Museum policies in a courteous manner.

KEY RESPONSIBILITIES:

• Duties may include, but are not limited to, the following:Protect the people, building and art from harm; Identify and report safety hazards, suspicious behavior, and other potential problems.
• Provide excellent customer service to all museum guests and maintain professional demeanor in all situations.
• Inform guests and staff of museum policies and enforce them appropriately.
• Report and document any incident related to guests, staff, the building or artwork.
• Readiness to work a variety of posts including galleries, coat room, wayfinding and main door.
• Galleries and wayfinding: Monitor and maintain the flow of guests.
• Coatroom: Secure guest’s belongings in museum’s coatroom; includes lifting bags and hanging jackets.
• Main door: facilitate guests’ entry screening process, set up stanchions and museum signage for public hours.
• Assist with emergency evacuations and perform fireguard duties as trained.

WORK DEMANDS and ENVIRONMENT:

• Must be available to work weekends.
• Ability to lift at least 25 lbs.
• Ability to travel within the metropolitan area as required to perform the above duties at any of the Guggenheim’s owned or leased properties upon request.
• Must be able to stoop, kneel, crouch or crawl. Must be able to stand on a variety of surfaces, including an inclined ramp.
• Ability to remain alert at all times and to stand for multiple hours.
• Ability to move stanchions, coat racks and bins.
• Embrace the museum’s core values of being Collaborative, Accountable, Experimental and Open.

EDUCATION

• High school diploma or equivalent required.

CERTIFICATES, LICENSES, REGISTRATIONS

• Qualify for NYS Security Guard License and FDNY Fire Guard Certificate of Fitness; Museum can provide training and resources to obtain both licenses

REPORTS TO: Associate Director, Security

LOCATION: 1071 Fifth Avenue New York, NY 10128

WORK SCHEDULE: Shift includes: 10:00 AM -6:00 PM

POSITION TYPE: Full-time, Non-Exempt

SALARY RANGE: $22.00 per hour

The Guggenheim is dedicating itself to creating paths that lead to a more inclusive and diverse institution. We encourage inquiries from applicants who will reflect the plurality of our culture and our global audience. The Guggenheim does not discriminate on the basis of age, race, creed, color, religion, marital status, gender identity and/or expression, sexual orientation, veteran status, national origin or disability status.