Museum Attendant Guard

Brooklyn Museum; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

A prominent cultural institution is seeking dedicated Museum Attendant Guards to ensure the safety and security of visitors, collections, and staff. Responsibilities include interacting positively with guests, conducting patrols, and completing security logs. Ideal candidates will have a high school diploma and a New York State Guard certificate. The role demands excellent communication skills, attention to detail, and the ability to provide exceptional customer service. This is a full-time position with a strong focus on community engagement and interaction.

Qualifications

• High school diploma or equivalent G.E.D. certificate or two years of related work experience.
• New York State Guard certificate required.
• Fluency in languages in addition to English preferred.
• Physical ability to stand for extended periods and perform cleaning duties.

Responsibilities

• Ensure safety and security of visitors and collections.
• Conduct opening and closing procedures.
• Patrol assigned areas of the Museum.
• Complete daily logs and reports for security.
• Assist with fire and life safety functions as deemed necessary by leadership.
• Meet the public and teachers; provide directions and information about exhibitions and programs.
• Maintain order during patrols and events; escort contractors/vendors as needed.
• Attend to and perform cleaning duties as required.
• Operate passenger and freight elevators as needed.
• Adhere to PPE requirements and safety protocols.

Skills

Excellent verbal and written communication skills

Customer service

Detail oriented

Ability to work independently

Fluency in other languages (preferred)

Education

High school diploma or equivalent G.E.D.

Tools

NYS Guard certificate

CPR/AED/FSD certification

Job description

The Brooklyn Museum is a world-renowned cultural institution dedicated to preserving and showcasing art, history, and heritage. Our mission is to bring people together through art and experiences that inspire celebration, compassion, courage, and the will to act. Our vision is to serve as an institution where art is a powerful force for personal transformation and social change. Celebrating our differences and learning about our diverse communities through our collections, exhibitions, and programming is the core of who we are and what we do.

We are committed to creating and cultivating a community of talented, passionate people who are inspired to make the Museum an important hub of community activity and a great global destination. Our staff have the opportunity to grow their professional skills and work collaboratively with colleagues they admire and respect.

About the role

The Museum Attendant Guards are part of the public-facing team and are principally responsible for the safety and security of our visitors, collections, and staff. They interact with visitors in a positive and welcoming manner, including providing wayfinding and information related to the Museum collection, public programs, and events. They are also responsible for following our Code of Ethics and other related policies, for bringing violations to the attention of Security leadership, and for consistently demonstrating integrity and professionalism as part of their jobs.

Responsibilities:

• Communicates Museum policies regarding the safety of the collection and ensures staff and visitors adhere to established protocols to safeguard the collection from damage
• Conducts opening and closing procedures, including inspection of assigned galleries and surrounding areas to guarantee there are no safety issues or concerns prior to opening the Museum to the public
• Guard and patrol in any assigned area of the Museum, to ensure the protection of exhibitions, displays and/or mountings from loss or damage due to theft, vandalism, fire, etc. and reports issues and/or safety concerns to the supervisor
• Completes daily log and other security reports as required. Reports and responds to emergency incidents (e.g., medical emergencies, natural disasters, etc.)
• Performs any other duties reasonably related to the functions described above, including exterior facility patrols, escorting contractors/vendors, etc.
• Meet the public (including school groups) and teachers attending Museum, and advise on the location of exhibitions, halls, galleries, etc. or on the arrangements and directions by other Museum department(s)
• Maintain order in detection, ejection, and/or security guard tours, as assigned
• Attend to and perform various cleaning and mopping duties
• Operate passenger and freight elevators as needed
• Required to wear safety equipment and PPE on the job, as necessary
• Take responsibility for the safety and protection of all related Museum buildings, collections, personnel, Museum visitors, and equipment
• Assist with fire and safety team functions as deemed necessary by the Fire and Life Safety Director

Qualifications:

• High school diploma or equivalent G.E.D. certificate or two years of satisfactory, full-time paid experience in custodial, protection, and museum attendant or related work, which includes responsibility for meeting, advising, and directing the public
• New York State Guard certificate required. CPR/AED/FSD and/or Fire Guard certification preferred, but training will be provided
• Prior museum/art-related experience a plus, but not required
• Fluency in languages in addition to English preferred
• Excellent verbal and written communication skills, along with strong organizational and planning skills
• Ability to provide excellent customer service and maintain professional demeanor in a challenging and dynamic environment
• Detail oriented, with the capability to work under minimal supervision
• Physical ability to stand for extended periods of time, and to climb or descend up to ten flights of stairs
• Ability to walk, bend, lift moderate weights, and use household cleaning products in connection with cleaning duties

Department: Public Safety

Reports to: Senior Manager, Public Safety

Position type: Full-time

Union status: Union- DC37 Local 1502

FLSA status: Non-exempt

Schedule: Wednesday–Sunday, 9:30 am–6:15 pm. This position is subject to occasional overtime and weekend hours.