Security Officer

Hyatt; Nashville (TN); On-site; USD 32,000 - 48,000; Full time

Job summary

Dream Nashville is seeking a Security Officer responsible for protecting guests, associates, and property. The role includes patrolling property areas, responding to security issues, and enforcing safety policies in alignment with Dream Hotel Group guidelines.

Responsibilities include handling guest complaints, conducting investigations, and maintaining daily security reports. Candidates should have prior security experience, hotel exposure preferred, CPR/First Aid where possible, and a

Qualifications

• Experience in security roles is required or preferred.
• Hotel industry experience is recommended for this role.
• CPR and First Aid certification is preferred.
• Candidate should maintain a professional presentation.
• Strong interpersonal and problem-solving abilities are essential.
• High responsibility and reliability are expected.

Responsibilities

• Patrol all areas of the property, including exterior, on a regular basis.
• Respond to guest complaints, investigate issues, and resolve with urgency.
• Identify and report unusual or unsafe situations and escort off-property if needed.
• Complete daily security logs and incident reports for theft, accidents, and safety violations.
• Document losses or injuries using required forms; investigate violations of law or hotel policy.
• Maintain safety, security, and emergency procedures; respond to alarms; provide first aid as needed.
• Investigate security incidents and enforce the No Solicitation Policy.
• Uphold guest and staff safety, OSHA compliance, and adherence to standards.
• Follow property and corporate guidelines to protect assets and minimize liability.
• Carry out any other duties as assigned.

Skills

Previous experience in a Security role

Hotel experience helpful

CPR and First Aid certification

Professional presentation

Interpersonal skills

Reliability

Job description

Summary

TheSecurity Office willberesponsible forthe protectionofhotelguests,associatesandproperty. As well as, responding to and handling any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations of Dream Hotel Group.

• Patrol all areas of the property including outside on a regular basis. Conductregularfloorpatrols,propertytoursandcrowdcontrol

Organization- Dream Nashville

Summary

TheSecurity Office willberesponsible forthe protectionofhotelguests,associatesandproperty. As well as, responding to and handling any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations of Dream Hotel Group.

• Patrol all areas of the property including outside on a regular basis. Conductregularfloorpatrols,propertytoursandcrowdcontrol

Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.

• Note, search for, handle and report any unusual circumstances, safety violations, destruction and/or suspicious or undesirable persons and escort off property, if necessary. Correctandreportanyfirehazardstohealthandsafetyhazards

Complete security reports on a daily log including incidents of theft, accidents and safety violations.

• Complete the necessary security forms to document losses of property or personal injury to guests or associates. Ensurethatanyviolationsto laworhotelpolicyisinvestigatedandreported
• Maintain all safety, security and emergency procedures/action plans and hotel disaster for the hotel ; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid as needed.
• Conduct investigations of security incidents.
• Enforce the 'No Solicitation Policy' of the property.
• Preservethe safety and security of the guests, team members, OSHAcompliance, adherence to federal, state and local standards
• Follow property andcorporateguidelinestoprotectguestsandstaff,securetheassets,andminimize liability.
• Followdepartmentpolicies,procedures,andservicestandards.
• Allothertasks anddutiesas assigned

Qualifications

• PreviousexperienceinaSecurityrole
• Previous Hotel experience, recommended
• CertificationinCPR andFirstAid, preferred
• Mustpossessaprofessionalpresentation
• Stronginterpersonalandproblem-solvingabilities
• Highlyresponsibleandreliable