Security Officer

Rosie’s Gaming and Colonial Downs; Emporia (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Churchill Downs Incorporated's Rosie’s Gaming Emporium – Emporia seeks a Security Officer to deliver high-level guest services while maintaining safety. You will observe play, enforce house rules, and respond to incidents across the property with professionalism and integrity.

The role requires strong communication, calm decision-making, and the ability to work nights, weekends, and holidays. Starting pay is $17.00 per hour for 2nd and 3rd shifts, with opportunities to contribute to a

Qualifications

• Eighteen years of age or older.
• Successful completion of training programs as required by jurisdiction and property.
• Ability to communicate in spoken and written English.
• Ability to accept, prioritize, and follow through on work direction.
• Ability to function well in a fast-paced and at times stressful environment.
• Ability to remain calm, using rational thinking and decision-making.
• Ability to work with guests and team members professionally, promoting positive customer relations.
• Able to work nights, weekends and holidays.

Responsibilities

• Provide a high level of guest service to all guests, Team Members, and vendors.
• Ensure the safety of all guests and Team Members.
• Record investigation and incident reports in a timely manner.
• Assist with the transfer of money throughout the property.
• Patrol the property during shift to ensure safety.
• Ensure property rules and regulations are followed set by the Company and the Virginia Racing Commission (VRC).
• Stand posts in various locations for extended times.
• Control and diffuse potential problems and assists Team Members and guests in emergencies.
• Control access to the property and restricted areas.
• Respond to calls for assistance immediately.
• Maintain radio contact with base during assigned shift.
• Check identification for gaming floor admittance, greeting guests and vendors positively and professionally.
• Maintain crowd control, ensuring a friendly environment and defusing guest incidents.
• Composes written reports; observes, handles, and reports procedural violations and illegal activity.
• Reports to supervisor/manager on day-to-day activities.
• Attends periodic meetings and training sessions.
• Performs other duties as assigned.

Skills

Guest service

Security operations

Incident reporting

Observation skills

Communication

Conflict resolution

Teamwork

Night shifts

Education

Experience in security or related field

Basic computer skills

Racing license where applicable

Driver's license with 3 years driving experience

Job description

Title: Security Officer

Requisition ID#: 5112

Location:

Emporia, VA, US, 23847

Property: Rosie’s Gaming Emporium – Emporia

Pay Range: $17.00

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Job Summary

Responsible for providing a high level of guest service to all guests, team members, and vendors. Responsible for ensuring the safety and security of the property and its patrons. Responds to Security incidents and provides a visible security presence inside and outside of the facility. Observes patrons participating in gambling activities to detect and respond to infractions of house rules. Will maintain a high level of professionalism, customer service, and integrity while representing the Company in all interactions with guests.

2nd and 3rd Shifts are available with a starting pay rate of $17.00 hourly.

Essential Duties And Responsibilities

• Responsible for providing a high level of guest service to all guests, Team Members, and vendors.
• Responsible for the safety of all guests and Team Members of the property.
• Records investigation and incident reports in a timely manner.
• Assists with the transfer of money throughout the property.
• Patrols property during shift to ensure safety.
• Maintains property rules, policies and regulations are being followed set by the Company and the Virginia Racing Commission (VRC).
• Stands posts in various locations for extended times as assigned.
• Controls and diffuses potential problems and assists Team Members and guests in emergencies.
• Controls access to the property and restricted areas.
• Responds to calls for assistance immediately.
• Maintains radio contact with base during assigned shift.
• Checks identification for gaming floor admittance, greeting guests and vendors positively and professionally.
• Maintains crowd control, ensuring a friendly environment and defusing guest incidents.
• Composes written reports; observes, handles, and reports procedural violations and illegal activity.
• Reports to supervisor/manager on day-to-day activities.
• Attends periodic meetings and training sessions.
• Performs other duties as assigned.

Required Skills And Abilities

• Must be eighteen (18) years of age or older.
• Successful completion of training programs as required by jurisdiction and property.
• Ability to communicate and comprehend information and ideas in spoken and written English.
• Ability to accept, prioritize, and follow through on work direction.
• Ability to function well in a fast-paced and at times stressful environment.
• Ability to remain calm, utilizing rational thinking and decision- making by employing conflict-resolution.
• Ability to work with both guests and fellow Team Members in a professional and courteous manner, promoting positive customer relations for all by providing prompt, courteous and efficient service.
• Ability to work nights, weekends, and holidays.

Education And Experience

• Minimum of one (1) year experience in customer service, law enforcement, military, or security, or pursuing a degree in law enforcement, criminal justice, or a related field. Other combinations of education and experience may be considered.
• Basic computer skills required, such as knowledge of Word and ability to learn and utilize menu-driven programs.
• Must obtain valid racing license, where applicable.
• May be required to hold a valid driver’s license with a minimum of three year’s driving experience

Physical Requirements & Working Conditions

• While performing the duties of this job, the Team Member is frequently required to sit or stand for extended amounts of time; walk for extended amounts of time; use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may also be required to lift, push, and pull up to 25 lbs.
• The noise level in the work environment is usually moderate to loud.
• Team Member will be subject to an environment with flashing lights.
• The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Already Work Here?

Nearest Major Market: Richmond