Security Officer

Andy Frain Services; Dover (DE); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Weekly pay

Flexible scheduling

Employee discounts

EAP

Well-being focus

Job summary

Andy Frain Services is hiring a Retail Security Guard for the Dover Mall in Dover, Delaware. The role is part-time with varied shifts and pay of $15.45 per hour. You will patrol, monitor CCTV, report incidents, and assist customers while maintaining safety and a welcoming environment.

Ideal candidates have strong customer service skills, reliability, and a professional appearance, with a state guard license preferred. Weekly pay and flexible scheduling are among the benefits offered.

Qualifications

• Requires strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergencies.
• Reliable, punctual, and follow directions.
• Ability to write clear and accurate incident reports.
• Professional appearance and demeanor required.
• State Guard license is required.

Responsibilities

• Patrol assigned areas or fixed post to monitor activity.
• Control access points and manage traffic.
• Identify and report suspicious activity or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs and incident reports.
• Maintain awareness of surroundings at all times.
• Greet and assist customers, employees, and visitors.

Skills

Customer service

Situational awareness

Reliability

Report writing

Education

State Guard license

Tools

CCTV systems

Alarms

Access control

Job description

Retail Security Guard (Part-Time)

LOCATION:

Dover Mall — Dover, DE

PAY:

$15.45/hour

POSITION TYPE:

Part-Time

SCHEDULE:

Varies — Monday through Sunday; shifts may include 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, or 11:00 PM–7:00 AM

OVERVIEW:

We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Weekly pay
• Flexible scheduling
• Employee discounts
• Employee Assistance Program (confidential support resources)
• Supportive work environment focused on well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor
• State Guard license is required

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency

Work Expectations

• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.