Retail Security Officer

Andy Frain Services; Akron (OH); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Weekly pay

Flexible scheduling

Employee discounts

Employee Assistance Program (conf. res

Supportive work environment focused on

Job summary

Andy Frain Services is hiring a Retail Security Guard (Part-Time) at Summit Mall, Akron, OH. The role involves patrolling, monitoring CCTV, and maintaining a safe environment for customers and staff during mornings and afternoons.

Weekly pay, flexible scheduling, employee discounts, and supportive benefits accompany a professional, customer-focused posture and clear incident reporting.

Qualifications

• Strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergency situations.
• Reliable, punctual, and able to follow directions.
• Ability to write clear and accurate reports.
• Must present a professional appearance and demeanor.

Responsibilities

• Security & Patrol: Patrol assigned areas or maintain a fixed post to monitor activity; Control access points and manage pedestrian/vehicle traffic; Identify and report suspicious activity, incidents, or safety concerns; Respond to alarms, emergencies, and on-site incidents.
• Monitoring & Reporting: Monitor CCTV cameras and security systems; Complete daily activity logs, incident reports, and required documentation; Maintain awareness of surroundings at all times.
• Safety & Compliance: Follow all post orders, company policies, and safety procedures; Maintain knowledge of emergency response protocols; Inspect property for safety risks; Support loss prevention and recommend safety improvements.
• Customer Service: Greet and assist customers, employees, and visitors in a professional manner; Provide directions and support as needed; Maintain a visible, approachable presence on-site.

Skills

Customer service

Communication

Situational awareness

Reports writing

Professional appearance

Security experience

Tools

CCTV systems

Alarm systems

Access control

Job description

Retail Security Guard (Part-Time)

LOCATION:

Summit Mall — Akron, OH

PAY:

$18.00/hour

POSITION TYPE:

Part-Time

SCHEDULE:

Mornings and Afternoons

OVERVIEW:

We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Weekly pay
• Flexible scheduling
• Employee discounts
• Employee Assistance Program (confidential support resources)
• Supportive work environment focused on well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency

Work Expectations

• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.