Security Officer

Motown Museum; Detroit (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Motown Museum in Detroit seeks a dependable Security Officer to help maintain a safe, welcoming environment for staff, guests, volunteers, and collections.

The role involves patrols, monitoring security systems, responding to incidents, and enforcing policies while delivering professional customer service.

Ideal candidates have a high school diploma and security experience; military or law enforcement background is a plus; flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Two or more years of security experience preferred.
• Military or law enforcement experience preferred.
• Experience with surveillance systems and access-control equipment preferred.
• Strong observation and situational awareness required.
• Ability to prepare clear incident reports.
• Excellent customer service and interpersonal skills.
• Ability to stand and walk for extended periods and lift up to 50 pounds.

Responsibilities

• Patrol museum buildings, grounds, and designated areas.
• Monitor CCTV, alarms, access-control, and other security systems.
• Respond promptly to alarms, emergencies, and incidents.
• Prepare accurate incident reports and activity logs.
• Observe and report suspicious activity, hazards, and policy violations.
• Assist guests by providing information and professional customer service.
• Support emergency response procedures, including evacuations.
• Provide event security during museum programs and special events.
• Enforce museum policies and procedures respectfully.
• Use radios and communication tools to coordinate with team.
• Provide First Aid, CPR, or AED assistance when trained.
• Use Microsoft 365 applications to support responsibilities.

Skills

Observation

Situational awareness

Problem solving

Customer service

Written communication

Verbal communication

Teamwork

De-escalation

Education

High school diploma or equivalent

Tools

CCTV systems

Alarms

Access control

Security equipment

Radio communications

Job description

In the 1960s,HitsvilleU.S.A. was buzzing with activity. These modest buildings on Detroit’s West Grand Boulevard housed dozens of the music industry’s most talented, passionate and successful people. More than half a century later, the walls of Motown Museum continue to hold that entrepreneurial energy for its staff—and youcould be part of our team.

As a museum and cultural institution, we seek to hire talented and skilled individuals interested in careers, internships, and volunteers across a variety of functions—including staff for collections, programming, fund development, guest services, retail, management, and more.

• Motown Museum is seeking a dependable, observant, and service-oriented Security Officer to help maintain a safe and welcoming environment for employees, guests, volunteers, contractors, and Museum collections. The Security Officer supports the Museum’s security operations by conducting patrols, monitoring security systems, responding to incidents, and helping ensure that Museum policies and safety procedures are followed.

The ideal candidate understands the importance of protecting people and property while delivering professional, respectful customer service in a cultural and visitor-focused environment.

What you'll do

• Patrol Museum buildings, grounds, and designated areas to identify and report security or safety concerns.
• Monitor CCTV cameras, alarms, access-control systems, and other security equipment.
• Respond promptly to alarms, emergencies, disturbances, and other security-related incidents.
• Prepare accurate, timely incident reports and activity logs.
• Observe and report suspicious activity, potential hazards, and policy violations.
• Assist guests and visitors by providing information and professional customer service.
• Support emergency response procedures, including evacuations, when necessary.
• Provide event security and help maintain a safe environment during Museum programs and special events.
• Enforce Museum policies and security procedures respectfully and consistently.
• Use radios and other communication tools effectively to coordinate with team members.
• Provide First Aid, CPR, or AED assistance when appropriately trained and as circumstances require.
• Use Microsoft 365 applications, including Word, Excel, and Outlook, to support assigned responsibilities.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Two or more years of security experience preferred.
• Military or law enforcement experience preferred.
• Experience with surveillance systems, CCTV, alarms, access-control systems, or related security equipment preferred.
• Knowledge of security procedures, emergency response practices, and safety protocols.
• Strong observation, situational awareness, and problem-solving skills.
• Ability to respond appropriately to incidents and use de-escalation techniques when needed.
• Strong written communication skills, including the ability to prepare clear and accurate reports.
• Professional verbal communication and interpersonal skills.
• A customer-service mindset and the ability to interact respectfully with diverse audiences.
• Integrity, accountability, attention to detail, sound judgment, and the ability to work effectively as part of a team.
• Ability to stand and walk for extended periods, work indoors and outdoors in varying weather conditions, and occasionally lift up to 50 pounds.
• Availability to work evenings, weekends, and holidays as required.