Museum Security Officer

Detroit Institute of Arts; Detroit (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Detroit Institute of Arts is seeking a Museum Security Officer to protect the collection and ensure a safe visitor experience. You will patrol the museum, monitor access, and respond to incidents with calm professionalism.

The role requires strong communication, deescalation skills, and the ability to collaborate across departments. CPR/First Aid/AED certification is preferred or obtainable within six months of hire.

Qualifications

• High school diploma or GED required; some college coursework preferred.
• Experience in the security field is preferred.
• CPR/First Aid/AED certification must be maintained or obtained within six months of hire.

Responsibilities

• Patrol the museum collections, equipment, building and grounds to prevent and protect against theft, vandalism, hazard, or threat.
• Screen persons and parcels upon entry and exit into the museum to identify suspicious, prohibited, or otherwise restricted objects or materials from entering and exiting the museum.
• Observe conduct of staff and public to detect and immediately address suspicious activity and non-conformance of rules and regulations.
• Documents unusual or non-routine occurrences in writing and distributes reports via email.
• Perform other duties as assigned.

Skills

Public speaking

Customer service

Deescalation

Attention to detail

Team collaboration

Security systems knowledge

CPR/First Aid/AED certification

Microsoft Office 365

MS Teams

Education

High school diploma or GED

Some college coursework

Tools

Microsoft Office 365

Microsoft Teams

Security systems

Job description

JOB TITLE: Museum Security Officer

DEPARTMENT: Protection Services

REPORTS TO: Supervisor, Protection Services

CLASSIFICATION: Full-Time, Non-Exempt

REMOTE WORK ELIGIBILITY: Museum-Base

GENERAL SUMMARY

Under the supervision of the Supervisor, Protection Services, the Museum Security Officer serves as a member of the team that is responsible for maintaining life safety, protecting the collection, and providing exemplary “security as a service” to all visitors and staff at the museum. The Museum Security Officer communicates and enforces the policies and practices established for the protection and safety of museum staff, guests, physical structure, surrounding property and museum assets.

ESSENTIAL FUNCTIONS

• Patrol the museum collections, equipment, building and grounds to prevent and protect
• against theft, vandalism, hazard, or threat.
• Take immediate action to mitigate hazards and threats within the limits of policy, procedure, guidelines, and work instructions.
• Screen persons and parcels upon entry and exit into the museum to identify suspicious, prohibited, or otherwise restricted objects or materials from entering and exiting the museum.
• Observes conduct of staff and public to detect and immediately address suspicious activity and non-conformance of rules and regulations.
• Documents unusual or non-routine occurrences in writing and distributes reports via email.
• Perform other duties as assigned.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

High school diploma or GED required; some college coursework is preferred. Experience in the security field is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated collaboration skills to work across departments and divisions internally and with diverse stakeholders externally.
• Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience.
• Ability to calmly and professionally deescalate challenging situations with visitors.
• Demonstrated ability to provide strong customer service.
• Demonstrated flexibility and adaptability to changes in priorities based on operational need.
• Ability to share clear, effective, and professional information through talking or writing.
• Demonstrated ability to work with attention to detail and produce accurate results.
• Ability to maintain a stationary position and/or move for the majority of a shift.
• Experience with security systems and technologies is strongly preferred.
• Must have and maintain CPR/First Aid/AED certification or obtain certification within six (6) months of hire.
• Maintain punctual, regular and predictable attendance.
• Possess or be able to achieve basic understanding of security principles and best practices.
• Reliable transportation to and from work during all shifts and assignments.
• Must possess a demonstrated understanding of ethical business conduct and professional practices including maintenance and protection of confidential and sensitive information.
• Ability to respond calmly and make decisions in urgent anc emergency situations.
• Ability to work regular weekend, evening, and holiday hours.
• Must be proficient in the latest version of Microsoft Office 365.
• Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.
• Must be able to establish and maintain professional, productive and courteous interactions that promote positive teamwork. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.

Must be able to work under varied conditions including stationary positions for long periods of time and walking and/or standing for the entire shift based on assignment. While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person and radio communication.