Security Manager - The Landmark

LVMH Group; New York (NY); On-site; USD 111,350 - 135,000; Full time

Benefits offered by this job

Comprehensive benefits

Parental leave

Global benefits

Job summary

Tiffany & Co. in New York City seeks a Security Manager to lead the security team, partner with the Security Director, and protect employees, clients and assets within The Landmark and surrounding operations.

The role emphasizes developing a best-in-class security organization, maintaining protection standards, and delivering an elevated Tiffany store experience with a focus on safety, profitability, and service excellence.

Qualifications

• High School Diploma is required.
• 4 years of retail management/security related experience are required.
• Must communicate with customers and employees verbally and in writing.
• Must be able to work retail store hours, including nights, weekends and holidays.
• Strong sense of urgency and problem-solving ability.
• Ability to cooperate with diverse teams and remote colleagues.
• Authorized to work in the United States.

Responsibilities

• Lead and develop the security team to meet the department mission.
• Maintain Global Protection Standards and promote security culture.
• Oversee security schedules and emergency preparedness planning.
• Build external networks with law enforcement and partners.
• Provide customer-centric security services and elevate client experience.

Skills

Security leadership

Communication skills

Interpersonal skills

Team management

Customer service focus

Problem solving

Multilingual awareness

Education

High School Diploma

2/4 year college degree

LPC certification

CFI certification

CPP certification

CFE certification

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

POSITION OVERVIEW

The Security Manager will support the Security Director by leading, developing, and supporting the security team members to meet and/or exceed the mission of the Global Protection Department; to promote and support the protection of the employees, clients, and assets of our company and to elevate the Tiffany store experience.

In partnership with the Security Director, this role supports all security-related business needs within The Landmark to protect company assets, employees, and clients. The Security Manager is a dynamic, attentive, and inspiring leader who builds relationships with internal and external partners; someone who could be called a mentor, a coach, and is The Landmark’s security subject matter expert. This role is responsible for leading the security team to provide a positive Tiffany experience from beginning to end. As a member of the retail management team, the role shares responsibility to ensure that the store achieves the highest levels of safety, profitability, and service.

KEY ACCOUNTABILITIES

Security

• Ensure Global Protection Standards are maintained.
• Manage and motivate the security team(s) to consistently focus on the main drivers of security culture such as MPS, door coverage, employee awareness training, and safety.
• Partner with Operations and Security Director to identify shrink-reduction opportunities.
• Optimize security schedules to maximize coverage during peak hours, events, overnight coverage, facilities support etc. Partnering with Security Director and Risk Management when necessary.
• Oversee Emergency Preparedness and Incident Management efforts (Tiffany Prepared) including serving as the point person during an emergency.
• Build an Internal Investigation program to proactively deter internal collusion and actively investigate theft.
• Develop and maintain an external network of contacts to enhance the branch information network. (Examples include but are not limited to, law enforcement, local external security, retail partners, vendors, first responders, etc.).

Physical Security

• In close partnership with the Regional Security Manager, ensure the physical security systems and equipment are functioning to expectations.
• Ensure that all physical security systems and maintenance schedules are to standard including CCTV, alarms, radios, locks, keys, perimeter doors/gates, etc. Initiate and follow up on all repairs as necessary.
• Conduct vulnerability evaluations or other tasks as directed by the Security Director.

Sales and Service Excellence

• Deepen the relationship with our clients to drive lifetime loyalty and overall spend.
• Manage security team to act as a Tiffany luxury security professional with a customer eccentric approach.
• Lead, model and coach based on Did You Enjoy feedback and elevate feedback scores by keeping the survey questions in mind.
• Partner with store management to lead store initiatives and cross-functionality which provides an elevated/exceptional client experience.
• Coach staff to enhance the customer experience by acknowledging clients as they enter and leave the store, providing each customer with a consistent and gracious greeting.
• Project a professional and calm demeanor while dealing with clients and employees regardless of the situation.

Talent

• Elevate and hire talent to ensure a winning team and create a best-in-class security organization.
• Partner with the Director to develop and execute a Talent Action Plan for each Security employee.
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as the performance management process to improve team engagement and performance.
• Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.

Events

• Oversee and participate in security for client events.
• Organize conveyances for The Landmark where store security measures are in place to maintain a safe, secure and successful event.
• Facilitate event reporting requirements to internal partners, including Risk Management and the Security Director promptly.
• Prepare site plans including advance planning, security scheduling, merchandise conveyance planning with internal and external partners, etc. or other tasks as requested by the Security Director.

QUALIFICATIONS

Required

• High School Diploma.
• 4 years retail management/security related experience (i.e. law enforcement, military, private security, etc.).
• Highest level of integrity.
• Ability to communicate with customers and employees both verbally and written.
• Must be available to work retail store hours, including nights, weekends and holidays.
• A sense of urgency that will lead to quick identification of problems and appropriate action.
• An openness and ability to approach people and problems which will foster a spirit of cooperation and participation from all individuals toward a common goal.
• Strong interpersonal skills including ability to work with geographically remote individuals.
• Must have authorization to work in the United States or in the country where the position is based.

Preferred

• 2 or 4 year college/university degree.
• LPC, CFI, CPP, CFE certifications.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar.Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

The hiring range for this position ranges from $111,350 - $135,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.