Dispatcher

Massachusetts Institute of Technology; Cambridge (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A prestigious educational institution in Cambridge is seeking a Dispatcher for its Police-Communications Center. This role involves handling emergency and non-emergency calls, deploying first responders, and monitoring security systems on campus. Candidates should have a high school diploma, one year of related experience, and excellent communication skills. Must pass a criminal background check and CJIS certification within 30 days. This position requires flexibility in work schedule, including weekends and holidays.

Qualifications

• One year of related experience is required.
• Must successfully pass and maintain CJIS operator certification within thirty days.
• Knowledge of or ability to learn various monitoring and communication systems.

Responsibilities

• Handle emergency and non-emergency telephone calls and texts.
• Deploy and communicate with first responders for emergencies.
• Monitor building security alarms and emergency alert systems.

Skills

Computer proficiency

Excellent written and oral English communication skills

Good interpersonal skills

Ability to multitask

Education

High school diploma/GED

Tools

Computer-aided dispatch and records management system

Massachusetts Criminal Justice Information System (CJIS) terminal

Job description

Posting Description

DISPATCHER, MIT Police-Communications Center (MITCC), to handle telephone calls and texts to the MITCC. Emergency and non-emergency telephone calls are received, triaged, and dispatched by radio or referral to outside response agencies where applicable. Will be responsible for the initial deployment of and continued communication with first responders (police and EMS) for emergencies and all calls for service; disseminating the immediate life safety message—via MIT Alert—to the MIT community; monitoring an extensive and expanding network of building security alarms, the campus-wide emergency alert notification system, access control systems, critical building system alarms, and an expanding network of video security; and other duties as assigned.

Job Requirements

REQUIRED: High school diploma/GED; one year of related experience; computer proficiency; knowledge of or ability to learn computer-aided dispatch and records management system, Massachusetts Criminal Justice Information System (CJIS) terminal, computerized alarm monitoring system, computerized access control system, and any future systems; ability to multitask, function effectively under stressful conditions, and maintain strict confidentiality; excellent written and oral English communication skills; and good interpersonal skills and ability to work effectively with a wide variety of people. Must successfully pass and maintain CJIS operator certification within the first thirty days of employment.

PREFERRED: ability to operate a computer-aided dispatch system while simultaneously speaking on the telephone and radio; APCO Public Safety Telecommunicator 1 and NAED Emergency Medical certifications; understanding of the Clery Law and experience in any public safety field, i.e., fire, EMS, industrial security; a valid U.S. driver's license; and CPR certification or ability to obtain (training provided).

Work Schedule

The work schedule is a 4&2. Must be able to work additional hours and any shift as operational needs require. This schedule may be irregular and include working weekends, holidays, and emergency closings.

Background Checks

Must pass a professionally administered drug and alcohol exam, background investigation, and criminal records check, including fingerprint-supported checks of state and FBI registries.