Security Install & Solutions Advisor – Weekly Pay + PTO

Safe Haven Security Services, LLC.; Wilmington (DE); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Weekly pay with commissions

Paid Time Off (PTO)

Medical, Dental, Vision

401k and Life Insurance

Employee Assistance Program (EAP)

Recognized by Newsweek

Job summary

Safe Haven Security LLC is hiring an Installation Technician / Security Advisor to install, service, and troubleshoot residential alarm and automation systems. You will work on-site within an assigned territory, guiding customers through the features and operation of their security solutions.

You will diagnose issues, conduct thorough tests, and document installations while staying current with evolving alarm technologies and industry standards. A strong customer-service mindset is essential.

Qualifications

• High School diploma or equivalent required.
• Clean driving record and valid license.
• Excellent customer service skills.

Responsibilities

• Perform installation of security alarm systems including control panels, sensors, cameras, and other related equipment.
• Engage in sales consultations with customers to understand their needs and recommend appropriate security solutions.
• Diagnose and troubleshoot technical issues related to the customer's security alarm systems, identifying root cause, and implementing appropriate solutions to ensure proper function.
• Conduct thorough testing of installed security systems to ensure all components are functioning correctly and make necessary adjustments or repairs.
• Educate customers on the proper use and functionality of their security alarm systems, ensuring they are comfortable and confident in operating the equipment.
• Complete all necessary paperwork, including installation reports, service tickets, and inventory records, ensuring accurate and up-to-date documentation of all installations and repairs.
• Stay updated on knowledge of security alarm systems, emerging technologies, and industry standards in a fast-paced, and demanding work environment.

Skills

Basic tools

Alarm systems installation

Customer communication

Troubleshooting

Education

High School diploma or equivalent

Job description

Safe Haven Security LLC is hiring an Installation Technician / Security Advisor to install, service, and troubleshoot residential alarm and automation systems. You will work on-site within an assigned territory, guiding customers through the features and operation of their security solutions.

You will diagnose issues, conduct thorough tests, and document installations while staying current with evolving alarm technologies and industry standards. A strong customer-service mindset is essential.