Security Infrastructure Engineer - Enterprise Access & VMS

Adrm Security; Boston (MA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan with company match

Profit sharing

Job summary

ADRM is seeking a Security Infrastructure Engineer to be embedded as a trusted technical expert, owning health, performance, and continuous improvement of enterprise physical security systems across demanding environments in the country.

You will partner daily with client stakeholders, IT teams, and systems integrators to ensure security infrastructure operates at its highest potential, bringing technical depth and a client-first mindset to every engagement.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Criminal Justice, Emergency Management, related field, or equivalent professional experience preferred.
• 3+ years of hands-on experience managing enterprise physical security systems, including Access Control and Video Management Systems.
• Certification(s) in C-CURE, Genetec, Milestone, Axis, or other leading access control and video management platforms.
• Experience with physical security system implementations and commissioning.
• Strong familiarity with visitor management and intrusion detection platforms.
• Strong working knowledge of Windows OS, Active Directory, networking fundamentals, firewalls, and virtual machine environments.
• Experience with Office 365 and enterprise IT environments.
• Demonstrated ability to manage multiple client priorities, service tickets, and deadlines with precision and calm.
• Excellent written and verbal communication skills - you can translate technical complexity for non-technical stakeholders.
• Ability to work independently and as part of a collaborative, distributed team.
• Ability to walk long distances during site visits and commissioning.

Responsibilities

• Own the daily management, monitoring, and optimization of Access Control and Video Management Systems (VMS) across client environments
• Manage service tickets end-to-end, from intake through resolution and quality inspection with a relentless focus on client satisfaction
• Prepare and deliver clear, actionable reports on system health and performance trends for client leadership
• Collaborate with ADRM teams, client IT departments, end users, and systems integrators to drive successful implementations and upgrades
• Proactively identify risks and improvement opportunities across client security platforms before they become problems
• Represent ADRM in client meetings and calls with technical credibility and strong professional communication
• Support project management activities during system deployments and technology transitions
• Participate in client on-call rotation as needed to ensure continuity of service
• Travel to client sites as needed to support implementations, system commissioning, and relationship-building
• Partner with peers and leadership to maintain client priority lists and track critical path items

Skills

Access Control

Video Management Systems

Windows OS

Active Directory

Networking fundamentals

Office 365

Communication skills

Independent teamwork

Education

Bachelor’s degree in Computer Science or related field

Tools

C-CURE

Genetec

Milestone

Axis

Job description

ADRM is seeking a Security Infrastructure Engineer to be embedded as a trusted technical expert, owning health, performance, and continuous improvement of enterprise physical security systems across demanding environments in the country.

You will partner daily with client stakeholders, IT teams, and systems integrators to ensure security infrastructure operates at its highest potential, bringing technical depth and a client-first mindset to every engagement.