Security & IT Systems Engineer - Professional Services

Risk Response Team Inc.; Lawrenceville, Northern (GA, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid time off

Professional training reimbursement

Performance bonus opportunities

Job summary

Risk Response Team seeks a Systems Engineer / Professional Services Technician to design, deploy, optimize, and support physical security and IT infrastructure solutions. This customer-facing role blends engineering, consulting, and professional services to maximize technology value.

The ideal candidate enjoys solving complex technical challenges, works directly with customers, and acts as a trusted advisor across projects, health assessments, integrations, upgrades, and managed services.

Qualifications

• 3+ years of experience in systems engineering, systems administration, networking, physical security, or professional services.
• Strong troubleshooting, analytical, and customer communication skills.
• Experience working directly with customers in technical consulting or support roles.

Responsibilities

• Design, configure, deploy, and support physical security and IT systems.
• Perform system assessments, health checks, optimization reviews, and technical audits.
• Administer Windows Server, Active Directory, Microsoft 365, virtualization, networking, and cloud platforms.
• Design, configure, and troubleshoot enterprise access control, video surveillance, intercom, visitor management, and emergency communication systems.
• Lead customer onboarding, training, and technical consulting engagements.
• Troubleshoot complex hardware, software, networking, and integration issues.
• Provide remote technical support to field technicians during installation, commissioning, configuration, and troubleshooting.
• Assist remote technicians with configuring servers, access control systems, video management systems, networking equipment, controllers, and integrated security platforms.
• Serve as the technical escalation point for complex issues encountered during installations and service calls.
• Collaborate with sales, engineering, and project management to develop technical solutions and support customer opportunities.
• Develop technical documentation, best practices, and implementation standards.
• Identify opportunities for additional professional and managed services.

Skills

Customer communication

Troubleshooting

Consulting

Project management

Travel readiness

Tools

VMware

Hyper-V

Video management systems

Access control platforms

Networking equipment

SQL Server

PostgreSQL

Job description

Risk Response Team seeks a Systems Engineer / Professional Services Technician to design, deploy, optimize, and support physical security and IT infrastructure solutions. This customer-facing role blends engineering, consulting, and professional services to maximize technology value.

The ideal candidate enjoys solving complex technical challenges, works directly with customers, and acts as a trusted advisor across projects, health assessments, integrations, upgrades, and managed services.