Security II Lead

Spurs Sports & Entertainment; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Spurs Sports & Entertainment (SS&E) seeks a Security Lead II to oversee on-site security operations at the Frost Bank Center and related properties. You will supervise a team of security officers, manage access control, monitor CCTV and alarms, and coordinate with event teams to ensure safety and guest experience.

The ideal candidate brings 3+ years in security with 2+ years of supervision, a Texas security license, strong communication skills, and flexibility to work evenings, weekends, and

Qualifications

• High school diploma or equivalent required.
• Minimum 3+ years of experience in security, law enforcement, military, or related field.
• Minimum 2+ years of supervisory or leadership experience.
• Must possess or be able to obtain Texas State Security License.
• Knowledge of CCTV, alarms, and access control systems.
• Proficiency in MS Office and incident reporting software.
• Excellent written and verbal communication skills.
• Ability to work flexible hours including evenings, weekends, overnights, and holidays.

Responsibilities

• Access Control – Monitor and control access to restricted areas; operate alarm systems and surveillance to maintain situational awareness.
• Patrols & Emergency Response – Perform interior/exterior patrols; respond to alarms and incidents per security protocols.
• Operational Readiness – Support facility readiness for events; coordinate emergency procedures with internal/external teams.
• Risk Management & Compliance – Ensure adherence to standards; identify and report hazards; assist in risk assessments.
• Documentation & Reporting – Prepare incident and daily activity logs; maintain chain of custody for evidence.
• Communication & Service – Communicate professionally with guests, employees, vendors, and safety officials.
• Event Coordination – Plan and execute security measures for events; ensure attendee and staff safety.
• Team Oversight – Lead and mentor security officers; ensure tasks are completed safely and per policy.
• Credential Management – Oversee requests for access control credentials.
• Lost & Found – Manage logs and storage; coordinate returns of recovered items.
• Technology & Systems Oversight – Troubleshoot access control, CCTV, alarms, and visitor systems; report malfunctions.
• Training & Development – Lead periodic training on procedures and customer service.

Skills

Access control operations

Security protocols

CCTV systems

Team leadership

Communication

Incident reporting

Event security coordination

Education

High school diploma or equivalent

Texas State Security License (or eligibility)

Tools

CCTV

Alarms systems

Access control systems

MS Office

Job description

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.

To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values-Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.

The Security Lead II plays a vital role in maintaining a safe, secure, and professional environment at the Frost Bank Center and all surrounding SS&E properties. This individual ensures compliance with all established security policies and procedures while providing direct supervision, training, and leadership to a team of security officers.

The Security Lead II is responsible for controlling access to restricted areas, responding to alarms and emergency situations, and maintaining vigilance in identifying and mitigating potential safety or security risks. This role also supports event readiness, facilitates credential management, and ensures that all operations are conducted in alignment with SS&E’s commitment to safety, integrity, professionalism, and exceptional guest experience.

This position serves as the primary on-site security contact during assigned shifts and exercises independent judgment to make timely operational and emergency decisions in the absence of senior leadership.

What You’ll Do:

• Access Control – Monitor and control access to restricted and secured areas (e.g., event level, loading dock, locker rooms). Operate and oversee alarm systems, surveillance cameras, and other security technologies to maintain situational awareness
• Patrols & Emergency Response – Conduct regular interior and exterior patrols of SS&E properties. Respond promptly and effectively to alarms, incidents, and emergencies following Frost Bank Center security protocols.
• Operational Readiness – Support the Security Manager in ensuring the facility’s readiness for events and daily operations. Coordinate with internal departments and external agencies to implement emergency and life-safety procedures.
• Risk Management & Compliance – Ensure adherence to all SS&E, NBA, and local public safety standards. Identify and report safety or security hazards, assist in risk assessments, and recommend corrective actions.
• Documentation & Reporting – Prepare accurate and detailed reports, including incident, accident, and daily activity logs. Maintain chain of custody for evidence and ensure reports comply with confidentiality and regulatory standards.
• Communication & Service – Communicate professionally and effectively with guests, employees, vendors, and public safety officials. Provide accurate information and customer-focused assistance in a courteous manner.
• Event Coordination – Collaborate with Event Operations, Guest Services, and other departments to plan and execute security measures for all events, ensuring a safe and positive experience for attendees and staff.
• Team Oversight – Provide ongoing leadership, mentoring, and direction to security officers. Ensure tasks are completed efficiently, safely, and in accordance with SS&E policies and procedures.
• Credential Management – Oversee the credentialing process for SS&E employees, contractors, vendors, and guests, ensuring all requests comply with access control policies.
• Lost & Found Management – Maintain accurate logs and secure storage for lost and found items. Coordinate with guests and internal departments to ensure the appropriate return of recovered property.
• Technology & Systems Oversight – Utilize and troubleshoot security-related technologies, including access control, CCTV, alarm, and visitor management systems. Report system malfunctions promptly for maintenance resolution.
• Training & Development – Participate in and lead periodic training sessions related to emergency procedures, safety compliance, and customer service expectations for the security team

Who You Are:

• High school diploma or equivalent required; some college coursework preferred.
• Minimum 3+ years of experience in security, law enforcement, military, or related protective services field.
• Minimum 2+ years of supervisory or leadership experience.
• Must possess or be able to obtain and maintain a Texas State Security License.
• Knowledge of security principles, practices, and technologies including CCTV, alarms, and access control systems.
• Proficiency in Microsoft Office Suite, incident reporting software, and digital security systems.
• Excellent written and verbal communication skills.
• Ability to work flexible hours, including evenings, weekends, overnights, and holidays as required.
• Valid Texas driver’s license with an acceptable driving record preferred.

Physical Requirements

• Ability to lift and carry up to 25 lbs.
• Ability to perform prolonged standing and walking during shifts, including in extreme weather conditions.
• Ability to perform exterior patrols by foot or bicycle as needed.
• Must meet and maintain SS&E dress and grooming standards reflective of the organization’s brand and professionalism.

Working Conditions

• Work is performed in a combination of indoor and outdoor environments, including high-noise or high-traffic areas during events
• Requires frequent interaction with guests, vendors, and staff in fast-paced or high-stress situations.
• May involve exposure to physical hazards or confrontational situations requiring de-escalation skills.

Additional Information

The Security Lead II may represent the department in cross-functional safety or operations meetings. This position plays a critical role in enforcing security standards and protecting SS&E’s people, property, and brand reputation. All responsibilities must be performed in compliance with SS&E’s policies, local and federal regulations, and best practices in venue security management.

SS&E is an Equal Opportunity Employer

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.