Security Guard - Riverside Plaza

Sherman Associates; Minneapolis (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401k company match

Paid holidays

Job summary

Sherman Associates is hiring an Entry Level Security Guard - Resident Services Officer (RSO Staff I) for Riverside Plaza near Downtown Minneapolis. This on-site role focuses on unarmed patrols, resident assistance, and safety, with a 40-hour work week and a Wednesday–Sunday overnight schedule.

Ideal candidates have 1–2 years in customer service, a high school diploma or GED, and the ability to handle emergencies calmly while maintaining confidentiality and teamwork across a diverse community.

Qualifications

• Entry level role with less than 2 years of experience.
• High School Diploma or GED preferred.
• Must be able to work weekends and evenings on short notice.
• Ability to respond calmly and professionally in emergencies.

Responsibilities

• Performs regular security patrols of the assigned areas.
• Provides assistance to residents, employees and visitors per procedures.
• Coordinates with emergency personnel and residents to resolve issues.
• Investigates incidents and writes reports based on facts.
• Maintains security inspection reports and issues citations as needed.
• Notifies Resident Services Administrator of inspections and maintenance problems.
• Other tasks as assigned based on business need.

Skills

Customer service

Verbal communication

Written communication

Confidentiality

Teamwork

Languages (Somali/Oromo/Arabic)

Education

High School Diploma or GED

Job description

• Job Level : Entry Level (less than 2 years)
• Level of Education :
• Job Type : Full-Time/Regular
• Date Updated : 08/26/2026
• Years of Experience : Less Than 1 Year
• Starting Date : Invalid Date
• Reports To : Resident Services Supervisor
• FLSA Status : Non-Exempt

Security Guard - Resident Services Officer (RSO Staff I)

Schedule Availability: Full time - (40 hours a week)

- Wednesday - Sunday, 12 am (midnight) - 8 am.

Be a part of something great and find yourself At Home, At Sherman! Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.

We are currently seeking talented, engaging, and community-focused individuals to join our Resident Services Office (RSO) team at Riverside Plaza. As a member of RSO, you will act as an unarmed on-foot patrol of the Cedar Riverside Plaza Apartment Community near Downtown Minneapolis. As a member of RSO (Resident Services Office), you will provide customer service to our residents while maintaining the security and safety of the community. Core responsibilities of this role include:

Core Responsibilities:

• Performs regular security patrols of the assigned areas.
• Provides any needed assistance to residents, employees and visitors following the department's procedures.
• Work with emergency personnel, residents, and the public in a professional manner to solve any problems that occur.
• Investigate all reported incidents and decide what actions to take based on situation, known facts, and position limitations.
• Investigates and writes reports on accidents, incidents, suspicious activities, safety and fire hazards and other security related situations.
• Working knowledge of customer security requirements and incident investigation.
• Performs periodic and random security inspections and prepares security reports as necessary. Issues security violation citations as required by inspections.
• Maintains inspection reports and records and advises management of deficiencies and remedial/disciplinary efforts to ameliorate deficiencies.
• Notify Resident Services Administrator of all inspections, elevator problems, and maintenance problems.
• Other tasks & duties as assigned based on business need.

Location

• 1-2 years of related customer service experience is required; ideally in a role with emphasis in security and safety.
• High School Diploma or GED is preferred.
• Military or law enforcement training / experience preferred.
• Ability to work in a team based environment.
• Ability to maintain confidentiality.
• Skill in both verbal and written communication.
• Ability to work with minimal supervision.
• Knowledge and ability to work with diverse economic, racial, and cultural populations.
• Oral and written language proficiency in Somali, Oromo, or Arabic is preferred.
• Ability to respond to emergency situations in a calm, professional manner to internal and external customers.
• Proven discretionary judgment with ability to resolve both routine and non-routine conflict issues.
• Demonstrated ability to effectively handle a multi-tasking environment.
• Knowledge in basic-intermediate computer skills to perform required monitoring, data entry, and dispatch reports.
• This position regularly requires long hours and frequent weekend work.
• Must be able to work weekends and evenings on short notice, when necessary.

Nice to have:

• Proficiency (verbal) in the following languages: Oromo, Somali and Amharic
• Military, law enforcement, or related private security experience

WORK ENVIRONMENT

• This position operates in a residential housing and office setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns.

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

ADDITIONAL SCREENING REQUIREMENTS

• Successful completion of pre-employment strength test or 'CRT examination' is required.
• Must successfully meet criminal background screening requirements for position, including MN statute 299C.67 to 299C.71 (Kari Koskinen Background)

Compensation and Benefits

Pay:$20/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package to full-time employees which may include:

• Medical, dental and vision insurance plans
• Employer-paid short term disability
• Employer-paid life insurance
• Additional supplemental insurance policies including: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability;Pet insurance
• Employer-paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and competitive PTO program
• Sherman Associates' Starbucks and Hotel discounts

Sherman Associates is an Equal Opportunity and Aff…

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact [e-mail] .

Veteran

This employer may be a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment:

• Disabled veterans;
• Recently separated veterans;
• Active duty wartime or campaign badge veterans;
• Armed Forces service medal veterans.

These classifications are defined as follows:

• A "disabled veteran" is one of the following:
  • A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
  • A person who was discharged or released from active duty because of a service-connected disability.
• A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll- free, at 1-866-4-USA-DOL.

• I identify as one or more of the classifications of protected Veteran listed above