Security Guard *Open Availability*

Customizedguardservices; Los Angeles (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Customizedguardservices is seeking a Lobby Ambassador in Los Angeles, California. This role involves greeting tenants and guests, providing assistance with building amenities, and ensuring the security of the premises.

The ideal candidate will maintain a welcoming atmosphere while conducting regular surveillance and addressing inquiries effectively. A strong focus on customer service and communication is essential for this position.

Qualifications

• Strong customer service skills.
• Ability to communicate effectively with various stakeholders.
• Ability to handle emergencies and security situations calmly.

Responsibilities

• Greet tenants, guests, and visitors upon arrival.
• Monitor and control access to the building.
• Conduct regular surveillance of the lobby area.

Job description

The Lobby Ambassador serves as the first point of contact for tenants, guests, and visitors entering the commercial high-rise building. This role involves providing a welcoming atmosphere, ensuring the security and safety of the premises, and delivering exceptional customer service.

Key Responsibilities

Greeting and Assistance

• Warmly greet tenants, guests, and visitors upon arrival.
• Provide directions, information, and assistance regarding building amenities, services, and surrounding areas.
• Address and resolve inquiries and concerns promptly and courteously.

Access Control

• Monitor and control access to the building, ensuring that only authorized individuals enter.
• Verify identification and issue visitor passes as necessary.
• Maintain a visitor log and manage guest check-ins and check-outs.

Security and Safety

• Conduct regular surveillance of the lobby area and report any suspicious activities or security breaches.
• Collaborate with security personnel to ensure the safety of the building and its occupants.
• Respond promptly to emergencies, such as fire alarms, medical incidents, or evacuations, and assist as needed.

Communication

• Serve as a liaison between building management, security, and tenants.
• Communicate effectively with other team members and departments to ensure smooth operations.
• Relay important information or updates to tenants and guests as required.

Lobby Maintenance

• Ensure the lobby area is clean, tidy, and well-maintained at all times.
• Coordinate with maintenance and cleaning staff to address any issues or concerns.
• Report any maintenance needs or safety hazards to the appropriate personnel.