Security - Santa Monica Area

Customizedguardservices; California (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

Customizedguardservices is seeking a Lobby Ambassador to greet tenants, guests, and visitors and provide directions and information about building amenities. The role emphasizes delivering exceptional customer service and maintaining a welcoming atmosphere in the lobby.

The position involves monitoring access, verifying IDs, keeping visitor logs, and coordinating with security and maintenance teams to ensure a safe, clean, and well-organized lobby environment.

Responsibilities

• Greeting and Assistance: Warmly greet tenants, guests, and visitors upon arrival.
• Access Control: Monitor and control access to the building, verify identification and issue visitor passes as necessary.
• Security and Safety: Conduct regular surveillance and respond to emergencies, coordinating with security as needed.
• Communication: Serve as liaison between management, security, and tenants, and relay updates as required.
• Lobby Maintenance: Keep the lobby clean and coordinate with maintenance staff.

Job description

The Lobby Ambassador serves as the first point of contact for tenants, guests, and visitors entering the commercial high-rise building. This role involves providing a welcoming atmosphere, ensuring the security and safety of the premises, and delivering exceptional customer service.

Key Responsibilities

Greeting and Assistance

• Warmly greet tenants, guests, and visitors upon arrival.
• Provide directions, information, and assistance regarding building amenities, services, and surrounding areas.
• Address and resolve inquiries and concerns promptly and courteously.

Access Control

• Monitor and control access to the building, ensuring that only authorized individuals enter.
• Verify identification and issue visitor passes as necessary.
• Maintain a visitor log and manage guest check-ins and check-outs.

Security and Safety

• Conduct regular surveillance of the lobby area and report any suspicious activities or security breaches.
• Collaborate with security personnel to ensure the safety of the building and its occupants.
• Respond promptly to emergencies, such as fire alarms, medical incidents, or evacuations, and assist as needed.

Communication

• Serve as a liaison between building management, security, and tenants.
• Communicate effectively with other team members and departments to ensure smooth operations.
• Relay important information or updates to tenants and guests as required.

Lobby Maintenance

• Ensure the lobby area is clean, tidy, and well-maintained at all times.
• Coordinate with maintenance and cleaning staff to address any issues or concerns.
• Report any maintenance needs or safety hazards to the appropriate personnel.