Security/LP Agent

Hilton Universal/Los Angeles; Los Angeles (CA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Pay rate: $25 per hour

401(k) with company matching

Complimentary Employee Meals

Exclusive worldwide Hilton employee%s

Job summary

Hilton Universal/Los Angeles is seeking a security professional to maintain a safe environment for guests, staff, and visitors. You will patrol the hotel, respond to incidents, and enforce safety protocols in a fast-paced setting.

The role requires discretion, strong documentation skills, and the ability to coordinate with law enforcement when needed. You must be able to work varied schedules, including nights and holidays, and maintain professional guest service at all times.

Qualifications

• High school or equivalent education required.
• Minimum of two-year security related background preferred.
• CPR and First Aid training required or obtainable.

Responsibilities

• Patrol hotel property to ensure safety of guests and employees and protect assets.
• Initiate and follow-up investigations of crimes; document reports.
• Maintain logs and records, monitor cameras and security systems.
• Respond to alarms and coordinate with law enforcement when needed.
• Work varying shifts including days, nights, weekends, and holidays.

Skills

Surveillance monitoring

Observation

Incident reporting

Security procedures

Guest service

De-escalation

Team coordination

Judgment under pressure

Education

High school or equivalent

Two-year security background preferred

Tools

CCTV systems

Access control systems

Job description

This position is responsible for maintaining a safe and secure environment for all guests, employees, and visitors of the hotel. It is a vital role in protecting the property, enforcing security protocols, and responding effectively to incidents and emergencies. Such a role requires a high level of vigilance, professionalism, and discretion to ensure the overall safety and peace of mind of those on the premises.

What We Offer

• Pay rate: $25 per hour
• 401(k) with company matching
• Complimentary Employee Meals
• Exclusive worldwide Hilton employee travel discount program
• ... and more

Duties and Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts. Maintain detailed logs of daily activities and security reports.
• Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
• Respond promptly to alarms, emergencies, and suspicious activities.
• Coordinate with law enforcement and emergency services when necessary.
• Ensure compliance with all hotel safety protocols and policies.
• Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system.
• Perform other duties as assigned by Management

Qualifications and Requirements

Education & Experience

• High school or equivalent education required
• Minimum of two-year security related background preferred

Required Skills / Abilities

• Working knowledge of surveillance monitoring (CCTV, access control systems)
• Strong observation and attention to detail
• Incident identification, reporting, and documentation
• Knowledge of hotel security and emergency procedures
• Ability to de-escalate conflicts and handle disturbances
• Professional guest service and communication skills
• Basic understanding of legal authority (trespass, detention limits, liability)
• Team coordination with hotel departments and law enforcement when needed
• Sound judgment and decision-making under pressure

Licenses or Certificates

Ability to obtain and/or maintain any government required licenses, certificates or permits. Current CPR certification and First Aid training required. Must have or be able to obtain a CA Guard License.

Schedule

The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required.

Physical, Mental and Environmental & Technical Demands

Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. May include exposure to high levels of ambient noise for prolonged periods, and the employee must be able to perform essential job functions effectively in such conditions.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process.

Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.