Valet Attendant: Guest Experience & Vehicle Care

Hilton Norfolk THE MAIN; Norfolk (VA); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

Hilton Norfolk THE MAIN is seeking a valet attendant to warmly greet guests, park and secure vehicles, and ensure doors, hatches and windows are locked as needed.

You will inspect the valet area for cleanliness and safety, assist guests and fellow associates, and participate in training sessions while maintaining a courteous, professional demeanor and a flexible weekend/holiday schedule.

Responsabilités

• Report to work in complete company provided uniform including name tag.
• Provide guest services in a highly professional manner exceeding guest expectations at all times.
• Greet customers, park & secure vehicles, including locking doors & closing all hatches & windows.
• Must be able to receive money from other associates and guests, for valet parking and make correct change to them.
• Greet & interact with the guest in a friendly & professional manner creating the “WOW” experience.
• Inspect & evaluate physical condition of Valet area, including front drive, garage, and lobby for cleanliness and report any necessary repairs or safety concerns.
• Interact with fellow associates in a courteous & professional manner.
• Report unsafe work conditions/practices and safety/security violations in accordance with Company policy.
• Keep work areas in front of house and back of house clean.
• Attend & participate in all appropriate and/or mandatory meetings & on-going training sessions.
• Maintain good attitude & work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
• Able to work a flexible schedule including weekends and holidays as required.
• Assist doorperson & bell staff as needed.
• Filled out a guest parking ticket legibly.
• Successfully complete other duties as assigned.

Description du poste

Hilton Norfolk THE MAIN is seeking a valet attendant to warmly greet guests, park and secure vehicles, and ensure doors, hatches and windows are locked as needed.

You will inspect the valet area for cleanliness and safety, assist guests and fellow associates, and participate in training sessions while maintaining a courteous, professional demeanor and a flexible weekend/holiday schedule.