Security Guard - Greensburg

Live! Casino & Hotel Maryland; Greensburg (Westmoreland County); On-site; USD 36,000 - 60,000; Full time

Job summary

Live! Casino is seeking a Security Ambassador to ensure the safety of guests, team members and assets while delivering excellent customer service. The role emphasizes a safe environment and a positive can-do attitude in a busy casino.

Key duties include greeting guests, checking IDs, enforcing rules, assisting with directions and inquiries, and responding to emergencies. The position requires professionalism, vigilance, and strong guest service skills in a high-energy setting.

Qualifications

• High school diploma or GED preferred.
• 1–2 years security experience focusing on guest service preferred.
• Must obtain and maintain state gaming license.

Responsibilities

• Greet guests with a smile and a warm welcome.
• Check IDs; refuse admission to under 21 or prohibited items.
• Explain casino rules and code of conduct.
• Interact professionally; provide directions and answer inquiries.
• Assist with disputes, intoxicated subjects, incidents; refer to management as needed.
• Notify supervisor/manager of unusual events or crimes.
• Respond to medical or fire emergencies.
• Operate Security Dispatch Office; communicate via two-way radio/phone.
• Monitor entrances; maintain visitor logs.
• Control traffic in valet and parking areas.
• Write and investigate first reports of injury.
• Respond to guests and team member incidents/accidents.
• Assist in transporting money, chips, tokens, markers.
• Report safety hazards; ensure safety of all guests and staff.
• Other duties as assigned.

Skills

Report writing

Telephone etiquette

Reading memos

Multitasking

Customer service

Driver's license

Time management

Alertness

Dexterity

Education

High school diploma or GED

Job description

Why We Need Your Talents

The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino.

Overview

The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino.

Responsibilities

Where You'll Make an Impact:

• Greet guests with a smile and a warm welcome
• Check ID cards of guests entering the casino. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
• Explain the rules, regulations and code of conduct for the casino.
• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
• Assist with customer disputes, intoxicated subjects, criminal matters and traffic control
• Resolve complaints within scope of authority; otherwise refer to management
• Notify supervisor, manager, surveillance and/or Casino Manager of any unusual events, incidents or crimes
• Respond to medical or fire emergencies, such as sick or injured guests.
• Operate the Security Dispatch Office and communicate via two-way radio and telephone as required
• Man the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
• Monitor guest and team member passage in and out of restaurants and gaming areas
• Control traffic congestion in the valet and parking areas
• Write and investigate first reports of injury
• React to guests and team member incidents and accidents
• Assist in transporting money, chips, tokens, and markers
• Responsible for checking for and reporting safety hazards
• Ensure the safety and security of all guests and team members
• Other duties as assigned

Skills To Help You Succeed

• Ability to write reports.
• Ability to use a telephone properly.
• Ability to read and understand memos.
• Ability to multi task.
• Good customer service skills.
• Must have a valid driver's license.
• Ability to perform duties under frequent time pressure in an interruptive environment
• Ability to be alert at all times.
• Dexterity will be required to perform day to day activities and during an emergency.

Qualifications

• Education: High school diploma or GED equivalent is preferred.
• Experience: One (1) to two (2) years' experience in security with a focus on guest service is preferred.
• License: Must be able to obtain and maintain the gaming license as determined by the State Gaming Control Board.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to ascend and descend stairs.
• Ability to work in extreme temperatures (both hot and cold).
• Ability to run, stoop, bend and reach outward and above the head.
• Ability to lift up to 50 lbs.
• Ability to operate a vehicle.

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.