External Job Title Security Guard - Greensburg

Live! Casino Pittsburgh; Greensburg (Westmoreland County); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Live! Casino Hotel in Greensburg, PA is seeking a Security Ambassador to ensure guest and team safety while delivering high levels of service. You will greet guests, verify IDs, enforce rules, and assist with emergencies in a fast-paced casino environment.

Responsibilities include monitoring entrances, documenting incidents, advising guests, and maintaining logs. A high school diploma or GED and security experience that emphasizes guest service are preferred.

Qualifications

• High school diploma or GED preferred.
• 1-2 years security experience focused on guest service preferred.
• Ability to obtain and maintain gaming license.

Responsibilities

• Greet guests and assist with inquiries.
• Check IDs and enforce age and entry rules.
• Explain casino rules and code of conduct.
• Respond to emergencies and incidents.
• Write and investigate initial incident reports.
• Monitor entrances and patron traffic.
• Assist with money and valuables transportation.
• Maintain visitor and staff logs.
• Report safety hazards and security concerns.

Skills

Guest service

Patrol

Report writing

Communication

Gaming license knowledge

Education

High school diploma or GED

Job description

Overview

Why We Need Your Talents:

The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino.

Responsibilities

Where You'll Make an Impact:

• Greet guests with a smile and a warm welcome
• Check ID cards of guests entering the casino. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
• Explain the rules, regulations and code of conduct for the casino.
• Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
• Assist with customer disputes, intoxicated subjects, criminal matters and traffic control
• Resolve complaints within scope of authority; otherwise refer to management
• Notify supervisor, manager, surveillance and/or Casino Manager of any unusual events, incidents or crimes
• Respond to medical or fire emergencies, such as sick or injured guests.
• Operate the Security Dispatch Office and communicate via two-way radio and telephone as required
• Man the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
• Monitor guest and team member passage in and out of restaurants and gaming areas
• Control traffic congestion in the valet and parking areas
• Write and investigate first reports of injury
• React to guests and team member incidents and accidents
• Assist in transporting money, chips, tokens, and markers
• Responsible for checking for and reporting safety hazards
• Ensure the safety and security of all guests and team members
• Other duties as assigned

Skills to Help You Succeed:

• Ability to write reports.
• Ability to use a telephone properly.
• Ability to read and understand memos.
• Ability to multi task.
• Good customer service skills.
• Must have a valid driver's license.
• Ability to perform duties under frequent time pressure in an interruptive environment
• Ability to be alert at all times.
• Dexterity will be required to perform day to day activities and during an emergency.

Qualifications

Must-Haves:

• Education: High school diploma or GED equivalent is preferred.
• Experience: One (1) to two (2) years' experience in security with a focus on guest service is preferred.
• License: Must be able to obtain and maintain the gaming license as determined by the State Gaming Control Board.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to ascend and descend stairs.
• Ability to work in extreme temperatures (both hot and cold).
• Ability to run, stoop, bend and reach outward and above the head.
• Ability to lift up to 50 lbs.
• Ability to operate a vehicle.

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

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